Surveyor/Senior Surveyor (Retail Property Management - Fixed Term)

Description

To be part of the Retail Property Management Team in a client focused role ensuring accurate and timely delivery of service and achievement of Key Performance Indicators within the department.

• Apply the principles of service charge management to ensure compliance with all regulatory and procedural requirements including the terms of the lease
• Responsibility for assisting with the co-ordination of the client instruction
• Responsibility for the preparation, processing and issuing of service charge budgets and reconciliations within client KPI’s and RICS guidelines, monitor actual v budget costs through the year and liaise with finance colleagues to ensure funds are available.
• Lead in client meetings, presenting confidently and providing succinct and clear recommendations both verbally and in writing
• Ensure that tenant application invoices are raised and paid promptly
• Responsibility for ensuring that all necessary insurance valuations are undertaken, providing accurate insurance data to broker for renewal and ensuring that all insurance premiums are recharged to tenants
• As required by the client from time to time, undertake letting, lease renewal and rent review negotiations and generally assist the client in all transactional matters including facilitating landlord works for lettings, assisting with CPSE enquiries and attending weekly legal calls.
• Responsibility for identifying and escalating any areas of risk or improvements to ensure efficient management of the instruction. Ensure all void or aged debt is managed and proactively, working closely with Property Management Accounts to achieve this.
• Ensure client reports are prepared to the correct specifications and issued to clients in accordance with agreed timescales
• Responsibility for managing all elements of the vacant unit strategy, including a good working knowledge of compliance issues, and EPC’s
• Raise management fees and monitor ad hoc fee raising and collecting.
• Overseeing the collection of all Turnover Data and calculation of Turnover Rents and reporting to client on a regular basis.
• Engage with the management and running of the client Portal, in conjunction with the FM team, and work with the software developer to ensure the Portal is delivering in line with client expectations.
• Management of a prime Retail destination and a key client relationship
• Ensure credit control targets are met for rent and service charge collections, working closely with Property Management Accounts and credit control teams to achieve and surpass collections rates in line with agreed KPIs.
• Understand and apply all CBRE procedures relating to work activities
• To work closely with the existing team to ensure all works/activities pertaining to the management agreement are carried out to agreed timescales/deadlines, ensuring all agreed expectations are upheld.
• Ensure successful rent and service charge demands are raised accurately and on time
• Responsibility for managing all dilapidation issues and processes
• Responsibility for managing all tenant applications and taking appropriate action in response to any legal notice in accordance with lease obligations, statutory obligations and any other legal documentation in existence.
• Responsibility for all day-to-day property management to ensure full compliance with all statutory liabilities, including the carrying out of property inspections and the accurate maintenance of the property data base system
• Responsibility for the accurate forecasting, management, reporting and billing of all turnover rents, working closely with site-based finance team and Property Management Accounts teams to manage effectively.
• Deal with all service charge queries from tenants. Maintain Service charge apportionment schedule and advise client on any appropriate alterations
• Responsibility for all aspects of rating including rates mitigation initiatives, instructing rating consultants and monitoring rating liabilities.
• Responsibility for compliance, taking action or escalating any issues relating to non-compliance

Requirements

• Understands and appreciates the importance of using discretion
• Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met
• Ability to build and maintain relationships with other parts of the wider CBRE service lines, identifying where there are opportunities for cross-selling
• Ability to coordinate and manage tasks across various internal and external teams
• Ability to build strong and effective relationships with the client, team, occupiers and other stakeholders
• Excellent commercial acumen
• Understand the principles of lease structure and apply that understanding to all areas of management of the asset
• Team player who deals effectively with colleagues and clients
• Understand and grow knowledge of the clients’ investment objectives
• Accurate and exceptional attention to detail
• RICS qualified (non-essential) with a minimum of 3-5 years’ property management work experience in the UK market, with excellent experience of retail and mixed-use assets
• Understand VAT, banking and credit control methods
• Confident and assertive where required
• Constantly updating knowledge of legislation and other current issues relating to retail property management
• Ability to manage across all levels, both up and down
• Be able to apply legal principles of tenant applications for consent and the processes to be followed
• Understand and use proficiently industry / CBRE specific IT applications
• Good interpersonal skills
• Maintains a positive attitude towards routine tasks

Benefits

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Duration: Fixed-term to cover parental leave

• Structured training and career progression
• Great internal support network
• Flexible approach to work

Training + Development

Interview process

Visa Sponsorship

Security clearance