Description
ticket management
crm integration
cms training
email automation
website optimization
ux champion
You will champion the development of personalised, data-driven communications through email, SMS, and web platforms, ensuring an engaging and accessible experience for members and stakeholders. By using analytics, testing, and user feedback, the post holder will drive continuous improvement and innovation across CIOB’s digital ecosystem.
- Managing and responding to service desk ticket requests related to web content updates, technical issues, and digital improvements, ensuring timely resolution and clear communication with stakeholders.
- Working closely with the Data team to integrate and ensure the smooth operation of CRM and email/SMS communication systems
- Providing training and guidance on CMS/portal usage, analytics interpretation, and digital content strategies to help teams achieve their goals
- Championing best practices for data handling in email and SMS automation with a particular awareness of GDPR
- Leading the continuous improvement of website performance, usability, and content effectiveness to enhance overall user engagement and conversion
- Leading the development, implementation and continuous improvement of email/SMS policies, guidelines and best-practice guides in support of the overall strategic goals of the organisation
- Acting as the email and SMS user experience (UX) champion and go-to person for the latest email trends (in technology, personalisation and content), assisting users throughout the business
Requirements
email automation
crm
cms
customer journeys
data manipulation
gdpr
(includes dental and optical cashback).
- The ability to work under your own initiative, delivering feedback to internal customers and suggesting improvements where relevant
- A strong background with email automation systems
- Good all-round communications skills with a high standard and proven experience of internal and external stakeholder engagement and management
- Experienced using CRM, CMS and email marketing platforms
- Experienced in designing and implementing automated customer journeys driven by transactional and behavioural triggers
- Proven data manipulation and interrogation
- Adept at cross-functional collaboration, working effectively with developers, partners, and data teams to optimise tools, workflows, and reporting processes.
- Good understanding of data privacy regulations, including GDPR compliance and consent management best practices
Benefits
o Enhanced family-friendly policies and life assurance.
We are proud to say that we hold a Gold Investors in People Award – which we really hope will show you our commitment to you as an employer.
o Private medical insurance (includes Online GP and Wellbeing Assistance) and a Health Cash Plan
Working Hours:Full Time, 36 hours per week
Salary: £32,031 per year
o Access to resources supporting wellbeing, including an Employee Assistance Programme and mental
o 25 days holiday (rising to 29 with service) plus bank holidays, a birthday day off, and Christmas closure.
o Private pension scheme with employer contributions and free pension advice.
- A Competitive Salary
- Development Opportunities: Learning and development tailored to your career growth.Inclusive Environment: We’re a disability-committed and EDI-focused employer, with values that celebrate diversity and inclusivity.
- Generous Benefits Package:
- Recognition: We hold a Gold Investors in People Award, reflecting our commitment to your development and well being.
Training + Development
Information not given or found
