Senior Enterprise Customer Success Manager at Hover in New York, NY | USD140,000-173,000 | Kablio

Role

Description

client delivery

stakeholder management

progress reporting

customer rollouts

pilot programs

growth forecasting

Manage client expectations, and ensure the timely and successful delivery of Hover’s solutions according to customer’s needs and objectives
Develop trusted advisor relationships with key stakeholders, executive sponsors, and field staff
Clearly communicate the progress of monthly & quarterly initiatives to internal and external stakeholders
Lead and manage customer rollouts and customer renewals
Lead and manage all pilot programs including weekly progress meetings between technical and business units
Forecast growth and track key account metrics
Build QBR decks that show client growth and success
Become the Subject Matter Expert on the Hover platform features and functionality, as well as the Go-To-Market approach
Strengthen existing account utilization, and identify opportunities for account growth

Requirements

5+ years

customer success

salesforce

excel

g‑suite

upselling

5+ years of experience as a Customer Success Manager and/or Account Manager or relevant role
Property & Casualty Insurance experience a nice to have
Ability to develop robust enablement plans based on a customer's workflow and requirements
Solid experience with CRM software (Salesforce, Excel, G-Suite)
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Proven track record of upselling or retention in enterprise accounts

Benefits

Paid Family Leave - We support work/life balance and offer generous paid parental and new child bonding leave
Mandatory Self-Care Days - A day set aside each month to allow employees to recharge
Paid Time Off - Unlimited and flexible vacation policy
Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents
Remote Wellbeing Resources - We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance
Compensation - Competitive salary and meaningful equity in a fast-growing company
Learning - We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded with the mission to revolutionize the way construction surveys are conducted.
Offers digital surveying solutions that enable precise measurements and easy integration into design tools.
Focuses on creating accurate, scalable, and cost-effective solutions for construction and design teams.
Specializes in residential and commercial projects, providing data that enhances the building process.
Projects range from small residential builds to large-scale commercial developments, offering high-quality, actionable data.
Utilizes cutting-edge technology to streamline workflows and reduce the time and costs traditionally associated with surveying.

Culture + Values

Customer obsession
Innovation
Collaboration
Ownership
Integrity
Accountability

Environment + Sustainability

2030

Net Zero Target

The company has set a target to achieve net zero carbon emissions by 2030, reflecting its commitment to combating climate change.

Commitment to reducing carbon emissions
Focus on sustainable product design and material selection
Regular sustainability reporting and monitoring

Inclusion & Diversity

Building a diverse and inclusive team
Commitment to equal opportunity for all employees
Focus on gender diversity with a goal to increase female representation in leadership roles
Regular assessment of diversity metrics to inform hiring practices

Articles

Help Center – Hover for New Construction

Automate your takeoffs

Projects blog – How blueprint uploads powered new construction

Role

Description

client delivery

stakeholder management

progress reporting

customer rollouts

pilot programs

growth forecasting

Manage client expectations, and ensure the timely and successful delivery of Hover’s solutions according to customer’s needs and objectives
Develop trusted advisor relationships with key stakeholders, executive sponsors, and field staff
Clearly communicate the progress of monthly & quarterly initiatives to internal and external stakeholders
Lead and manage customer rollouts and customer renewals
Lead and manage all pilot programs including weekly progress meetings between technical and business units
Forecast growth and track key account metrics
Build QBR decks that show client growth and success
Become the Subject Matter Expert on the Hover platform features and functionality, as well as the Go-To-Market approach
Strengthen existing account utilization, and identify opportunities for account growth

Requirements

5+ years

customer success

salesforce

excel

g‑suite

upselling

5+ years of experience as a Customer Success Manager and/or Account Manager or relevant role
Property & Casualty Insurance experience a nice to have
Ability to develop robust enablement plans based on a customer's workflow and requirements
Solid experience with CRM software (Salesforce, Excel, G-Suite)
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Proven track record of upselling or retention in enterprise accounts

Benefits

Paid Family Leave - We support work/life balance and offer generous paid parental and new child bonding leave
Mandatory Self-Care Days - A day set aside each month to allow employees to recharge
Paid Time Off - Unlimited and flexible vacation policy
Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents
Remote Wellbeing Resources - We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance
Compensation - Competitive salary and meaningful equity in a fast-growing company
Learning - We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found