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Siemens

Service Delivery Manager

Company logo
Siemens
Siemens focuses on electrification, automation, and digitalization across various industries.
Manage maintenance service contracts for railway signalling and telecoms.
6d ago
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
City Of London, England, United Kingdom
Onsite
Company Size
303,000 Employees
Service Specialisms
Industry Automation
Power Transmission
Imaging & Therapy Systems
Diagnostics
Rail Systems
Mobility & Logistics
Low & Medium Voltage
Smart Grid
Sector Specialisms
Industrial Automation
Building Automation
Rail Transport
Health Technology
Factory Automation
Process Industries
Pharmaceuticals
Chemicals
Role
What you would be doing
service delivery
digital transformation
contract management
estimating
railway maintenance
stakeholder management
  • Leading service delivery in line with KPIs, budgets, and safety standards.
  • Resolving customer issues quickly and effectively.
  • Supporting digital transformation initiatives and identifying new service opportunities.
  • Handling contract variations and small works opportunities, including estimating and quoting.
  • Managing contracts related to the delivery of maintenance services for Railway Infrastructure. (signalling and Telecoms)
  • Driving continuous improvement through contract reviews and performance metrics.
  • Managing stakeholder relationships across internal teams, suppliers, and industry partners.
What you bring
service delivery
itil
rail infrastructure
leadership
communication
flexibility
  • Demonstrated experience in service delivery management.
  • Flexibility to support major escalations outside of standard office hours when needed.
  • A solid understanding of ITIL (ideally Foundation Level V4), or a willingness to gain certification—with the ability to apply it pragmatically.
  • A background in rail infrastructure or another safety-critical industry, coupled with a genuine interest in learning more about the rail sector.
  • The ability to grasp technical concepts and contribute meaningfully to contract-level discussions.
  • Strong leadership and communication skills that inspire confidence and clarity.
Benefits
Information not given or found
Training + Development
Information not given or found
Company
Overview
Founded in 1847
Historical Milestone
Established as a small telegraph company and transformed into a global leader in technology.
  • The company drives progress with solutions in electrification, automation, and digitalization across industries.
  • With cutting-edge products and services, it leads sustainable innovation for industries like energy, manufacturing, and infrastructure.
  • Its impressive portfolio includes smart grids, automated factories, advanced healthcare technologies, and solutions for urban mobility.
  • Siemens’ digital solutions enhance efficiency and sustainability in everything from smart buildings to electric vehicles.
  • It has contributed to iconic projects, including energy-efficient train systems and automation in key industrial sectors.
  • Transforming how industries use digital technology to optimize operations and tackle global challenges.
Culture + Values
  • Leading change is a team effort
  • Our people are enthusiasts with diverse backgrounds, skills and interests
  • Every individual is valued
  • Ownership – empowering employees to take responsibility
  • Collaboration – leveraging unique strengths to find creative solutions
  • Respect & Inclusion – diverse, respectful, flat hierarchies, flexibility, celebrating individual contributions
Environment + Sustainability
90% reduction
Scope 1 & 2 emissions by 2030
Achieve a 90% reduction in own-operations greenhouse gas emissions compared to 2019 levels by 2030.
144 million tonnes
COâ‚‚-equivalent avoided in FY 2024
Products sold in FY 2024 helped customers avoid approximately 144 million tonnes of COâ‚‚-equivalent emissions.
100% renewable
Electricity by 2030
Transition to 100% renewable electricity across operations by 2030, aligned with the RE100 initiative.
90% reduction
Scope 3 emissions by 2050
Achieve a 90% reduction in value-chain (Scope 3) emissions by 2050, validated by the Science-Based Targets initiative.
  • Achieve net‑zero greenhouse‑gas emissions across the value chain by 2050
  • Own‑operations net‑zero by 2030
  • Value‑chain (Scope 3) target: 30% reduction by 2030
  • €650 million invested in decarbonization efforts by 2030
  • 100% EV fleet (EV100) by 2030
  • 100% net‑zero buildings (EP100) by 2030
  • Scope 1 & 2 emissions reduced by 50% since 2019, Scope 3 by 15% since 2019
  • Products sold in FY 2024 helped customers avoid ~144 million tonnes CO₂‑equivalent
  • Eco‑design standard achievement: 54%; 25,000 Siemens products labeled “EcoTech” for sustainable design
  • Landfill waste down ~12%; recycling share of total waste 84%
Inclusion & Diversity
Women at 32%
Top Management Increase
Women in top management roles increased significantly from a baseline of 23% in FY 2020 to 32% in FY 2024.
  • DEGREE strategic framework includes 'Equity' as a measurable field of action
  • Global Equity program focuses on equal rights in hiring and internal promotion processes
  • SBTi‑validated targets exclude DEI but inclusion embedded in governance and career development
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