Director, Operations
Aligned Data Centers
Lead strategic operations and management of 24/7 datacenter facilities and infrastructure.
10 days ago ago
Expert & Leadership (13+ years)
Full Time
Frederick County, MD
Onsite
Company Size
500 Employees
Service Specialisms
Data Center Design
Construction
Consulting
Engineering
Turnkey Solutions
Project Management
Site Development
Operations
Sector Specialisms
Cloud
Technology
Financial Services
Enterprise
Service Providers
Role
What you would be doing
vendor management
infrastructure
change management
capacity planning
safety compliance
customer service
- Manages and leads vendor relationship to maintain day to day operations and strategic goals for Datacenter Operations SLA’s and deliverables. Works with current vendor stakeholders and partners to develop and deliver strategic plans. Oversees all Datacenter vendor contracts, streamlining services required and optimizing overall costs.
- Drives Aligned’s Sustainability Strategy and creates a program to improve the efficiency of the Datacenter operations.
- Ensures inventory control programs/purchase parts and supplies are maintained.
- Ensure compliance with all safety procedures as well as utilization of personal protective equipment (PPE).
- Oversees and supports the level 5 commissioning, operations, and maintenance of all Datacenter mission critical infrastructure in order to achieve 100% availability. Manages Datacenter facility expansion and consolidation.
- Supervise local change management processes including the review and approval of all Method of Procedures (MOPs) for maintenance and one-time/emergency repair events in coordination with onsite personnel, contractors, and customers.
- Develops appropriate RFP processes in addition to development of operating and capital budgets.
- Manages Campus operations of the 24x7 Datacenter environment. Identifies and implements critical metrics necessary to manage and monitor the performance of overall operations including, but not limited to, capacity, availability, budget, and inventory. Oversees all electrical and mechanical infrastructure such as UPS systems, generators, fire suppression systems, BMS, and HVAC systems Has responsibility for meeting established Service Level Agreements (SLAs).
- Evaluates and mitigates risk on new and existing programs within datacenter program governance.
- Ensures that all work performed within the Datacenter is done to high quality and without impact to any internal/external customers.
- Manages budgeting and forecasting, planning, deployment, incident and problem management, change management.
- Provides senior leadership to drive strategic vision for Aligned’s datacenters, including Critical Facilities Operations, Preventative Maintenance, Commissioning, Infrastructure, Service Delivery, Security, Logistics, and Safety on a Senior level.
- Defines policies, procedures, and standards related to performance, capacity, availability, continuity, and security.
- Creates and delivers presentations to leadership team, company meetings, and conferences.
- Will meet all customer service levels and power utilization efficiency commitments and take an active role in on-going customer interaction. Participate in customer service review discussion and various ad-hoc meetings related to Datacenter management issues.
- Respond quickly and appropriately to emergency situations (i.e., fire, evacuation, equipment failure etc.) and any customer concerns.
- Ensure compliance with applicable codes, requisitions, government agencies and AE directives as relates to building and critical environment operations.
- Manages, coaches, and develops management team performing Datacenter operations.
- Will work closely with all strategic supply chain vendors to ensure Aligned’s lean management strategies and continuous innovation and process improvement are fully implemented.
- Develops opportunities for cross-team effectiveness and remove organizational barriers for strong teamwork, collaboration, and excellent service delivery.
- Maintains documentation and diagrams capturing all essential parameters of Datacenter operations.
- Oversees requirements and delivery of services provided by Operations, Security, and Safety. Drives maximum potential of these functions to provide exceptional services to clients and employees.
- Manages customer service orders and remote hand requests.
- Engages in improvement projects, which often requires reaching out to a variety of support teams and driving them from conception to completion.
What you bring
bachelor’s
autocad
msoffice
visio
customer service
problem solving
- Bachelor’s degree preferred with 10 years’ experience or minimum of 12-15 years of related experience in lieu of degree.
- Ability to effectively respond, verbally or written, to sensitive issues, complex inquiries, or complaints.
- Ability to make effective presentations and respond to questions from groups of managers, clients, customers, and the public.
- Demonstrate ability to work well under pressure with a proactive approach to unusual occurrences.
- Ability to develop operational standards, project tracking, and management documents.
- Requires a high level of commitment to customer service, whether co-workers or clients.
- Ability to analyze and solve problems involving several options with limited information.
- Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form and to work independently.
- Ability to estimate cost of client installations and other assigned projects. Cost tracking for all projects.
- Ability to project and time manage effectively.
- Requires in-depth knowledge of all applicable rules, laws, codes, regulations, and ordinances in performing data/communications and MEP projects.
- Requires good organizational skills, attention to detail and an openness to new ideas and procedures.
- MSOffice applications. i.e., Excel, Outlook, Word, and PowerPoint.
- Occasional travel will be required for training and meetings.
- Knowledge of Purchase Order Requests process and invoice tracking.
- Ability to comprehend, analyze, and interpret complex project documents, AutoCAD, Visio, and PDF documents.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- Founded to address the growing need for sustainable and scalable data center solutions.
- Focused on providing innovative, energy-efficient facilities for hyperscale and enterprise customers.
- Designed and built to optimize energy use, space, and scalability to meet the demands of modern businesses.
- Key projects include large-scale data centers tailored to the needs of the cloud, enterprise, and content industries.
- Offers cutting-edge technologies and infrastructure designed to maximize operational efficiency.
- Specializes in ensuring customers can grow their IT infrastructure while reducing their environmental impact.
91%
Employee Satisfaction Score
Reflects the high level of employee satisfaction within the company culture, significantly above the U.S. average.
- Our culture is founded in passion, engineered from innovation, and driven by the pursuit of operational excellence.
- Embody Integrity
- Never Stop Learning
- Think Ahead
- Make an Impact
- Inspire Innovation
- Respect Diversity
- Commit to Customer Success
- Celebrate Success
- Pursue Excellence
100% Renewable Power
Sustainable Energy Use
All power consumed is sourced from renewable energy.
80% Energy Reduction
Cooling Efficiency
Patented cooling technology reduces energy consumption by 80%.
85% Water Savings
Water Conservation
Advanced cooling systems cut water usage by 85%.
Three Green Globes
Sustainability Certification
Facilities earned top sustainability rating from Green Globes.
- Committed to zero-carbon hosting by 2040.
- Brownfield redevelopment with community benefits.
- Capable of supporting rack densities from 3–350 kW with low PUE and waterless cooling.
- Earned Green Globes certification for multiple facilities.
- Joined EPA Green Power Partnership and matches 100% electricity with green power.
- Integrated tracking for supply-chain carbon and circular asset management.
- Offers real-time carbon tracking dashboard for energy, emissions, and utility monitoring.
- N/A – no public, data‑driven DEI strategy or gender breakdown found
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