Designs, builds, operates and maintains cyber‑physical systems for mission‑critical facilities worldwide.
Coordinate break‑fix calls, manage TOC tasks, and provide support coverage for building systems.
4 days ago ago
$79,520 - $119,280
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Fremont, CA
Onsite
Company Size
7,000 Employees
Service Specialisms
Systems Integration
Design‑Build
Engineering
Critical Power
Life Safety
Telecommunications
Electronic Security
Automation & Controls
Sector Specialisms
Commercial
Healthcare
Industrial
Energy
Infrastructure
Institutional
Electrical
Design and Engineering
Role
Description
phone coverage
metrics analysis
queue monitoring
task triage
post-call reporting
break-fix scheduling
Provides TOC phone coverage.
Works with the internal Metrics team to identify and substantiate observed results of executed initiatives.
Contributes to standardisation of TOC Coordination function globally.
Monitoring TOC task queues to identify emerging trends.
Triages and edits task, queues and other TOC engagement channels to ensure only fully qualified tasks reach TOC SysAdmins.
Apply general rules to specific problems to produce answers that make sense.
Identify and understand the speech of another person.
Performs all post-call out activities including completing reports and responding to invoices.
Booking and managing field technician break-fix call outs in their assigned region(s). Ensuring all prerequisites are in place before allocating TOC SysAdmin support.
Requirements
lenel
help desk
work order
6+ years
communication
associates
Communicate information and ideas in speaking so others will understand.
Demonstrated background working with multidisciplinary teams.
Must be able to obtain vendor Professional Certification.
Strong oral, technical writing, and presentation skills
Help Desk Support Functions with a Combination of Phone and Desktop Support is required.
Experience administering LENEL systems is desired.
Strong Oral and written communication skills are essential.
Read and understand information and ideas presented in writing.
Must be a resourceful self-starter, flexible, proactive, solution-oriented and customer-oriented.
High School Diploma or a GED and 6 + Years of Relevant Experience or
Required time in the office 3 days/week. 2 days WFH remote available.
Listen to and understand information and ideas presented through spoken words and sentences.
Demonstrated time management and organization skills to meet deadlines and quality objectives.
Exposure to computer screens for an extended period of time.
Sitting for extended periods of time. Reach by extending hands or arms in any direction.
Experience in badge office operations is desired.
Associates Degree and 4+ Years of Relevant Experience or Bachelor’s Degree with 0+ years of experience.
Must have a general awareness of Building Management and Security applications in one or more of the following: Access Control, Video/CCTV, HVAC or Energy Efficiency.
1 or more years of experience coordinating TOC / Support Team / Break-fix works.
Must be able to balance high quality standards with schedule pressures and a demanding environment.
Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
Solid competence with work order/task management systems.
Ability to build productive relationships with team members, clients and other network/system stakeholders.
Benefits
Information not given or found
Training + Development
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Interview process
Information not given or found
Visa Sponsorship
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Security clearance
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Company
Overview
Founded 1949
Year Established
The company was established in 1949 and has since evolved into a leader in cyber‑physical integration.
Revenue: $1B
Annual Revenue
The company generates around $1 billion in annual revenue through large-scale projects.
Evolved from traditional electrical contracting to pioneering cyber‑physical integration.
Crafts complex systems for data centers, hospitals, government, and industrial plants.
Specializes in Infrastructure and Energy sectors, delivering resilient, integrated systems.
Typical work spans power delivery, automation, security, telecom, life‑safety, AV, and IT systems.
Supports clients with systems integration expertise across more than 30 offices globally.
Notable projects include mission-critical facilities requiring 24/7 uptime and advanced cyber‑physical innovation.
Culture + Values
We strive to create an environment where people feel they belong, and their contributions are valued.
We are committed to delivering exceptional service and solving our clients’ most complex challenges.
We embrace the values of integrity, innovation, and excellence in all aspects of our business.
Safety is our top priority, and we maintain a safety-first culture to ensure the wellbeing of our employees, clients, and the communities we serve.
We believe in continuous improvement and invest in the development of our people to stay ahead of the curve.
Environment + Sustainability
2050 Target
Sustainability Goal
Setting an ambitious goal to achieve net zero by the year 2050.
Committed to sustainable practices across all operations, focusing on energy efficiency, waste reduction, and sustainable sourcing.
Designs and implements systems to help clients meet sustainability goals through smarter, more efficient infrastructure solutions.
Uses renewable energy sources and employs energy-saving technologies to reduce environmental footprint.
Inclusion & Diversity
Dedicated to fostering an inclusive environment where every individual is empowered and their contributions are recognized.
Supports programs and initiatives to increase the representation of women and minorities in the engineering and construction fields.
Tracked and reported on gender diversity and other diversity metrics to ensure continued progress in inclusivity efforts.