DGM - C&SP - BD, Services

Description

This role focuses on driving services growth and strategic account development across multiple countries within the zone. The position requires strong collaboration with regional and global teams, building customer relationships, ensuring service attachment to major projects, and leading multi-country opportunities.

• Engage with Regional Key Account Managers (KAMs) and customer operations teams on asset lifecycle discussions during award decisions.
• Lead multi-country opportunities with C&SP customers, working with Legal Business Partners to drive commercial and contractual negotiations for centralized agreements (Framework, T&Cs, Master Service Agreements).
• Create a strong V2 community across countries to share best practices and key wins for common accounts.
• Participate in RSOCs to ensure service scope inclusion and address challenges impacting project execution.
• Ensure quality and accuracy of BFO and IB intelligence.
• Build strong upstream customer relationships and ensure local teams are aligned with long-term plans and decision-making criteria for service contracts.
• Track and support closure of Top 15 “Elephant” opportunities / “must wins,” understanding critical success factors.
• Develop services account plans for Strategic Accounts (SA) and Multi-Country Target Accounts (MCTAs) in collaboration with country teams and regional leadership.
• Support localization of global contracts in new countries to ensure smooth customer experience.
• Collaborate with Service Business Managers in the US and Europe to replicate successful initiatives in the EA zone.
• Work with country V2s on local site coverage plans, Installed Base (IB) tracking, and recurring contract development.
• Serve as the Single Point of Contact (SPOC) for MCTAs in the zone for escalations related to services topics.
• Support C&SP Segment (greenfield) large opportunity pursuit teams to win more Capex and ensure attachment of services including Installation & Commissioning (I&C), recurring contracts, and digital services.

Requirements

• Strong understanding of Capex projects, service attachment strategies, and digital services.
• 7–14 years of experience in services business development and strategic account management.
• Excellent negotiation and stakeholder management skills across multiple geographies.
• Ability to collaborate with cross-functional and global teams.
• Strong analytical and planning capabilities.
• Education: Bachelor’s Degree in Engineering (BE) from a reputed institute.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance