Manager of Billing & Adjustments

Description

• Develops goals and objectives to improve the billing, adjustment and liens operations.
• Oversees the General Service Application Process. Places new accounts in proper billing cycle and ensures that all miscellaneous billing codes are in or removed from system, i.e., fire pipe, grease trap, cross connection, etc. Previews all GSA’s; ensures all tasks are completed and closes GSA’s. Conducts final review of process. Inactivates accounts that are cut and capped.
• Employee has contact primarily with Commission staff and departments. Contacts are by telephone, in writing, and involve an information exchange dialogue.
• Coordinate with neighboring communities to obtain readings for billing
• Manages the day to day operations of the billing, adjustment and liens department.
• Prepares monthly management report.
• Reviews and approves adjustments and abatements that are over $2,000.
• Oversees the construction billing bypass process with the Engineering Customer Service and Revenue and Audit departments. Manually calculates and inputs consumption on accounts that are on bypass.
• Operates computer, telephone, facsimile machine, copier, calculator and other standard office equipment.
• Reviews and inputs steam consumption provided by vendors into the billing system.
• Monitors and tracks individual and department performance.
• Analyzes complex billing issues and resolves problems.

Requirements

• Performs similar or related work as required, directed or as situation dictates.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance