Global leader in engineering, architecture, environmental and construction services.
Provide client-focused technical support and IT services for GHD.
4 days ago ago
$76,500 - $127,500
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Harrisburg, PA
Office Full-Time
Company Size
10,000 Employees
Service Specialisms
Engineering
Architecture
Construction services
Consulting
Project Management
Design
Technical Services
Property Development
Sector Specialisms
Water
Energy
Resources
Environment
Property and Buildings
Transportation
Hydrology and Hydrodynamics
Digital Technologies
Role
Description
network support
software support
ticketing
asset management
client support
risk reporting
Follow IS and company procedures and adhere to IS Security, administration, access controls etc.
Work collaboratively with the helpdesk and build productive and supportive relationships with other IS teams
Portray a positive image for IS by maintaining dress code, personal hygiene and communication standards
Keep your manager updated on job status, potential issues and other relevant information
Troubleshoot and resolve network related issues, escalating to other IS teams where relevant
Provide technical support for requests made by clients
Troubleshoot and resolve issues related to software, hardware, mobility, printers, etc
Build good relationships with clients in your office/region
Effectively prioritize tasks to ensure service levels/deadlines are met
Accurately update and/or log all tasks/client requests in the ticketing system
Maintain integrity and governance by adhering to standard service desk procedures and IS security protocols
Complete assigned tasks via the ticketing system, Manager and other sources to meet or exceed service levels
Installation & control of approved software applications being used by the company
Continually build your knowledge of GHD’s business and technologies and keep up to date on industry trends and technologies.
Report identified risks to your manager in accordance with the GHD Risk Management Framework
Take opportunities to educate and coach clients to increase their technical skills and encourage self-service
Maintain professional, friendly and helpful interactions with clients at all times
Perform asset management activities, both hardware and software in accordance with GHD policies and procedures
Ensure that all issues logged are tagged, tracked and resolved at the earliest to minimize downtime
Requirements
windows 11
pc imaging
azure ad
it support
undergrad
1-3 yrs
Effective diagnosis and resolution of client issues to minimize recurrence
Windows 11 environment and troubleshooting in a global corporate environment
Requires a solid understanding of:
PC Imaging and hardware and software troubleshooting
Escalation and communication of incidents to other relevant internal IS teams
1-3 years of experience in an IT support role – preferred.
Excellent Written and verbal communication abilities
Positive attitude with ability to communicate with users of varying expertise and seniority
Azure Active Directory and other Azure services
Excellent Time Management and Organization Skills
Undergraduate degree – preferred.
Valid driver's license to travel to other GHD office locations as needed
Benefits
Ticketing systems; service desk escalations
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1928
Year Founded
The organization has been evolving since 1928, starting as a small engineering practice and growing into a global powerhouse.
5 Continents
Global Presence
The organization operates across five continents, with key markets including Australia, the United States, and the UK.
With a focus on innovation, it integrates expertise across various sectors to deliver world-class solutions.
The organization is known for tackling large and complex projects, such as designing bridges and tunnels and constructing energy-efficient buildings.
Notable projects include infrastructure development for major cities and energy-efficient solutions for industrial facilities.
The organization continues to expand its digital and technological capabilities to ensure solutions are cutting-edge and sustainable.
Culture + Values
Safety
Teamwork
Respect
Integrity
Environment + Sustainability
2050
Net-zero target validated by SBTi
Science-based target validated by the Science-Based Targets Initiative (SBTi) for achieving net-zero greenhouse gas emissions by FY2050.
2025
Carbon neutral commitment
Committed to achieving carbon neutrality for Scope 1 and Scope 2 emissions by 2025.
70%
Recycled materials in packaging
Boxes for electrical products use 70% recycled materials and are fully recyclable.
Prioritising direct emissions reductions over purchasing carbon offsets (statement from Enterprise Sustainability Leader)
Partnered with Decarbonisation Network to support clients' decarbonisation roadmaps and accelerate net-zero goals
Slimline packaging to reduce material usage and transportation impact
Inclusion & Diversity
Level 4–5
GDEIB Inclusion Benchmark
Targeting level 4–5 on the Global Disability Inclusion Benchmarking (GDEIB) by 2025.
9 Employee Groups
Resource Groups Established
Established 9 Employee Resource Groups (ERGs) to support various diversity demographics.
Board‑mandated aim to become #1 in industry for inclusion & diversity
I&D strategy built on five behaviours: open, informed, accountable, empathetic, bold
Inclusion & Diversity goals embedded in employee performance reviews
Awards: Employer of Choice for Gender Equality (2020–2022), Workforce Diversity Award (2021), Disability Equality Index – Best Places to Work for Disability Inclusion (2023)