Operating in accordance with Cushman & Wakefield’s Global Code of Business Conduct, BHP’s Code of Conduct and BHP’s Values.
Deliver performance reporting to all stakeholders, following contract and corporate obligations
Actively participate within a community of practice group within Global Occupier Services by sharing information and strategies that result in the best outcomes for the client and Cushman & Wakefield
Articulate and live the Cushman & Wakefield culture, model organisational values and required behaviour and hold others (employees and peers) accountable for their actions by identifying and acting on behaviour which is inconsistent with agreed standards
Ensure all workplace tasks are being managed within agreed timeframes and procedures are followed accurately when closing out jobs
Liaises with all contractors and Facilities team to ensure the site facilities as above are being used for the correct purpose, are clean and maintained to the highest standards
Align with portfolio KPI’s and performance metrics to ensure contractual compliance
Preparation and submission of reports as required
Deliver and engage with Change and Comms and participate in projects and experiences
Comply with all Cushman & Wakefield systems that are in place to meet the health and safety obligations of the organisation
Understand and deliver governance responsibility for all locations in your remit
Lead a team and ensure the team are trained and coached to be able to provide an exceptional customer service experience for employees, residents and guests
A safety first focus, ensuring compliance by all staff and vendors with BHP’s and Cushman & Wakefield’s safety processes and procedures, adhering to a minimum of Australian Standards globally
Work safely and avoid placing yourself or anyone else’s health and safety at risk by your acts or omissions
Monitor and review financial performance for both scheduled and ad-hoc maintenance works and review and approve as required under delegation
Operate in a manner that will minimise any adverse environmental impacts associated with your activities
Proactively review workplace systems / processes to innovate and continuously improve the customer journey and workplace experience
Provide support and guidance to all Operations Leads as directed by the Senior Site Operations Lead
Comply with Cushman & Wakefield’s environmental policies and adhere to procedures and work instructions that are relevant to your activities
Understand, align and promote the procurement process in accordance with the global procurement policy, including for reactive and planned purchase orders.
Comply with Cushman & Wakefield delegations policy which can be found on the Knowledge Hub
Lead the Site Operations team onsite
When required provide 2IC support to the Senior Site Operations Lead and collaborate with other Stream Leaders within the contract such as Occupancy, Change and Comms, Facility Management and Projects as required.
Coordinate site operations to ensure continuity of property services with minimum disruption to the client’s business operations and maintaining optimal employee/resident/guest experience
Deliver service and activities in line with budget and reporting requirements
Regularly engage with the Cushman & Wakefield CRE team to leverage their knowledge
Develop a strong professional, collaborative and supportive culture.
Supervise and lead team members with a focus on engagement and high performance by ensuring individual goal setting, development plans and career conversations are in place and updated regularly
Attend and document team and client meetings with appropriate work stream leaders, key contractor monthly meetings and works in progress meetings
Align and collaborate with the facilities management (FM) services team including capital works project management, asset management and maintenance, environmental services, health safety and procurement services, ensuring maximum customer satisfaction.
Provides relief services during leave and overload periods
Ensure all escalations are effectively managed and promptly resolved
Development of operational standards / playbooks / operating manuals for all aspects of the client workplace
Work with the Finance and Facilities Management teams to develop, monitor and deliver annual opex and capex budgets, monthly accruals and quarterly forecasting for all sites under their remit
Ensure site is aligned with other offices in the portfolio
Lead and deliver all site operations, ensuring consistently high levels of customer service satisfaction and strategic delivery of IWS in line with operational requirements
Reports/resolves any workplace, and/or soft service issues promptly
Preparation and submission of reports as required and as directed by the Client and/or Regional Lead and Account Director
Ensure teams are delivering tasks such as audits, reports & spot checks
Manage appropriate workload distribution and priority setting.
Maintain spend against budget in accordance with your scope of accountability
Requirements
extended hours
corporate structures
stakeholder knowledge
brand knowledge
facilities management
safety guidelines
Occasional requirement to work extended hours due to resident requests or to assist with major functions/events
Demonstrate clear understanding of complex corporate structures
Has a strong working knowledge of the key site contacts, amenities and business stakeholders
Understand the Cushman & Wakefield brand and expertise of services delivered to ensure all opportunities to provide a full-service offer to clients is available
Understand the facilities management service, which encompasses ad hoc maintenance, fire, mechanical, electrical support and the help desk function, following environmental safety guidelines
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded in 1917
Year of establishment
The company was established in 1917, marking over a century of operation in the commercial real-estate services sector.
$9.5B in Revenue
Annual revenue generated in 2023
In 2023, the company generated over $9.5 billion in revenue, reflecting its significant presence in the global market.
$191B in Deals
Total transaction volume in 2023
The company facilitated over $191 billion in deals in 2023, showcasing its substantial influence in the real-estate market.
4.3B sq ft Managed
Global commercial space managed
The company manages over 4.3 billion square feet of commercial space worldwide, highlighting its extensive portfolio.
With operations across ~400 offices in 60+ countries, it bridges global scale with deep local market insight.
Typical projects range from agency leasing and capital-markets advisory to project development and integrated facilities management.
The firm specializes across sectors including data centers, industrial/logistics, life sciences, retail, government, and healthcare.
A standout fact: it advises marquee assets like ports, rail hubs, and sports venues.
Culture + Values
Driven – We celebrate determination. Our intrinsic motivation, proactiveness, and service attitude outperform expectations for our colleagues, clients, and communities.
Resilient – We tackle challenges with grit. We navigate uncertainty with courage and adapt to deliver impactful outcomes.
Inclusive – We value curiosity and collaboration. We seek out different perspectives, listen actively and turn feedback into solutions.
Visionary – We foster forward thinking. Our continuous quest for improvement is guided by our desire to design a better future for our colleagues, clients and communities.
Entrepreneurial – We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry.
Environment + Sustainability
43% Drop
Emissions Reduction
Achieved a significant reduction in total Scope 1 & 2 emissions since 2019.
68% Reduction
Office Emissions Efficiency
Improved energy efficiency in offices, reducing emissions per thousand sq ft since 2019.
50% Target
GHG Emission Reduction
Committed to reducing absolute Scope 1 and 2 market-based GHG emissions by 2030.
100% Renewable
Corporate Electricity
Aiming to source all electricity for corporate offices from renewable sources by 2030.
Science-based targets approved by SBTi to reach net zero emissions across the entire value chain by 2050.
Partnering with clients to set science-based targets by 2025.
52% reduction in entire value chain emissions since 2019.
Electrify vehicle fleet globally by 2035.
Waste reduction and recycling programs implemented globally by end-2024.
Single-use plastics eliminated from offices by end-2025.
Inclusion & Diversity
1,400 Veterans Hired
Military & Veteran Program
The program has successfully integrated over 1,400 veterans into the workforce as part of its commitment to supporting military talent.
1,400+ Veterans
Veteran Employment Initiative
Over 1,400 veterans have been hired through the company's dedicated Military & Veteran Program, reflecting its strong commitment to military talent.
Nine Employee Resource Groups active (e.g., Women’s Integrated Network, LGBTQ+ Integrated Network, Veterans, Parents & Caregivers Together).
Employee Resource Groups contribute to measurable inclusion via professional development, community engagement, recruitment and cultural observances.
Aiming to elevate women's representation—no specific percentage disclosed.