Site Operations Lead

Description

• Operating in accordance with Cushman & Wakefield’s Global Code of Business Conduct, BHP’s Code of Conduct and BHP’s Values.
• Deliver performance reporting to all stakeholders, following contract and corporate obligations
• Actively participate within a community of practice group within Global Occupier Services by sharing information and strategies that result in the best outcomes for the client and Cushman & Wakefield
• Articulate and live the Cushman & Wakefield culture, model organisational values and required behaviour and hold others (employees and peers) accountable for their actions by identifying and acting on behaviour which is inconsistent with agreed standards
• Ensure all workplace tasks are being managed within agreed timeframes and procedures are followed accurately when closing out jobs
• Liaises with all contractors and Facilities team to ensure the site facilities as above are being used for the correct purpose, are clean and maintained to the highest standards
• Align with portfolio KPI’s and performance metrics to ensure contractual compliance
• Preparation and submission of reports as required
• Deliver and engage with Change and Comms and participate in projects and experiences
• Comply with all Cushman & Wakefield systems that are in place to meet the health and safety obligations of the organisation
• Understand and deliver governance responsibility for all locations in your remit
• Lead a team and ensure the team are trained and coached to be able to provide an exceptional customer service experience for employees, residents and guests
• A safety first focus, ensuring compliance by all staff and vendors with BHP’s and Cushman & Wakefield’s safety processes and procedures, adhering to a minimum of Australian Standards globally
• Work safely and avoid placing yourself or anyone else’s health and safety at risk by your acts or omissions
• Monitor and review financial performance for both scheduled and ad-hoc maintenance works and review and approve as required under delegation
• Operate in a manner that will minimise any adverse environmental impacts associated with your activities
• Proactively review workplace systems / processes to innovate and continuously improve the customer journey and workplace experience
• Provide support and guidance to all Operations Leads as directed by the Senior Site Operations Lead
• Comply with Cushman & Wakefield’s environmental policies and adhere to procedures and work instructions that are relevant to your activities
• Understand, align and promote the procurement process in accordance with the global procurement policy, including for reactive and planned purchase orders.
• Comply with Cushman & Wakefield delegations policy which can be found on the Knowledge Hub
• Lead the Site Operations team onsite
• When required provide 2IC support to the Senior Site Operations Lead and collaborate with other Stream Leaders within the contract such as Occupancy, Change and Comms, Facility Management and Projects as required.
• Coordinate site operations to ensure continuity of property services with minimum disruption to the client’s business operations and maintaining optimal employee/resident/guest experience
• Deliver service and activities in line with budget and reporting requirements
• Regularly engage with the Cushman & Wakefield CRE team to leverage their knowledge
• Develop a strong professional, collaborative and supportive culture.
• Supervise and lead team members with a focus on engagement and high performance by ensuring individual goal setting, development plans and career conversations are in place and updated regularly
• Attend and document team and client meetings with appropriate work stream leaders, key contractor monthly meetings and works in progress meetings
• Align and collaborate with the facilities management (FM) services team including capital works project management, asset management and maintenance, environmental services, health safety and procurement services, ensuring maximum customer satisfaction.
• Provides relief services during leave and overload periods
• Ensure all escalations are effectively managed and promptly resolved
• Development of operational standards / playbooks / operating manuals for all aspects of the client workplace
• Work with the Finance and Facilities Management teams to develop, monitor and deliver annual opex and capex budgets, monthly accruals and quarterly forecasting for all sites under their remit
• Ensure site is aligned with other offices in the portfolio
• Lead and deliver all site operations, ensuring consistently high levels of customer service satisfaction and strategic delivery of IWS in line with operational requirements
• Reports/resolves any workplace, and/or soft service issues promptly
• Preparation and submission of reports as required and as directed by the Client and/or Regional Lead and Account Director
• Ensure teams are delivering tasks such as audits, reports & spot checks
• Manage appropriate workload distribution and priority setting.
• Maintain spend against budget in accordance with your scope of accountability

Requirements

• Occasional requirement to work extended hours due to resident requests or to assist with major functions/events
• Demonstrate clear understanding of complex corporate structures
• Has a strong working knowledge of the key site contacts, amenities and business stakeholders
• Understand the Cushman & Wakefield brand and expertise of services delivered to ensure all opportunities to provide a full-service offer to clients is available
• Understand the facilities management service, which encompasses ad hoc maintenance, fire, mechanical, electrical support and the help desk function, following environmental safety guidelines

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance