Travel to selected communities portfolio-wide to qualify residents for continued occupancy assistance, including Annual, Interim, Initial and Self Certifications (as needed).
Resolve recertification issues and disputes, referring unresolved issues to the property supervisor.
Coordinate recertification inspections with the Community Director and site staff as needed.
Work with site staff to mentor and complete certifications on time.
Schedule and conduct resident/applicant interviews for certification, working with site staff.
Assist during the initial qualifying process of new construction lease-up properties, Re-syndications, and/or acquisition/rehab of existing properties.
Complete and gather corrections to close out non-compliant audits and physical findings from audits.
Ensure resident files are processed following company and regulatory policies.
Organize files as needed/assigned.
Maintain positive, professional, and effective communication with staff and team members.
Advise and guide file processing systems, procedures, and resources efficiently.
Interview, review paperwork, and interact with involved parties to determine resident qualifications.
Make determinations on resident qualifications, enforcing company policies, procedures, and best practices.
Advise and guide on file processing systems, procedures, and resources.
Requirements
hccp
yardi
realpage
google workspace
analytical
communication
Professional Designations (HCCP, SHCM, CPO, COS, BOS, NCP, or equivalent) preferred
Technology: Proficient in Google Workspace and/or Microsoft Office Suite (Word, Excel, PowerPoint), Proficient in Yardi Affordable and/or Real Page Software
Minimum 2 years’ experience in affordable program compliance and/or affordable property management experience including but not limited to: LIHTC, HUD, USDA-RD, HCD, HOME, and Bond.
Knowledge and experience in affordable programs and multiple funding layers
The position is telecommuting approved. Employees must have the ability and set-up to work from home, have a dedicated space to efficiently and ergonomically perform job duties, and must be able to abide by Telecommuting policies.
This position entails travel, estimated at up to 75% of work time annually. Travel may be required for property visits, conferences, training sessions, or other business-related activities.
Analytical & Strategic Thinking: Competent analytical skills, detail-oriented, ability to prioritize, and excellent reporting ability
Knowledge of LIHTC, HUD-Project Based Section 8, or other affordable housing programs
Communication: Must be proficient in speaking English and have excellent verbal and written communication skills, with the ability to provide a level of accountability within an assigned portfolio and in contact with different levels of peers, and leadership.
Organizational & Time Management Skills: Ability to manage workload remotely, meet deadlines, track and enter into internal systems.
Proficient in Yardi Affordable and/or Real Page Software preferred.
High School Degree or equivalent
Valid driver’s license and insured operable vehicle
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
1986-founded
Founded in 1986
The company was established during the savings-and-loan crisis to revitalize struggling properties.
285k units
Manages 285,000 units
Through strategic acquisitions, the company now manages over 285,000 residential units across various sectors.
$55B valuation
Manage $55 billion in assets
The company currently oversees properties valued at $55 billion, reflecting its extensive management capabilities.
40+ states
Operates in 40+ states
The company has a nationwide footprint with operations spanning over 40 states and 9 regional offices.
It has transformed into a top-ranked third-party manager across multifamily, student, senior, affordable and build-to-rent sectors.
Typical projects include large-scale apartment communities, student rentals leasing by the bed, affordable housing with HUD oversight, and senior living centers.
It serves a diverse client base—from institutional investors to single-asset owners—without owning properties itself to avoid conflicts of interest.
In 2020, it acquired Poetic Digital to bring creative and tech capabilities in-house, enhancing online resident experiences.
Culture + Values
Believing in putting people first, always, includes caring for residents, supporting teams, and investing in communities.
Committed to excellence and accountability in all efforts.
Promotes a culture of respect, collaboration, and trust, fostering open communication and inclusivity.
Encourages innovation, continuous improvement, and adaptability to meet evolving stakeholder needs.
Invests in people by providing opportunities for professional development and career growth.
Environment + Sustainability
By 2030
Net Zero Carbon Footprint Target
The company aims to achieve Net Zero carbon emissions by 2030, demonstrating a strong commitment to climate action.
Committed to reducing energy consumption, waste, and carbon emissions in operations.
Focus on minimizing the environmental impact of managed properties.
Implement energy-efficient systems and promote eco-friendly practices in communities.
Regularly monitor and report on environmental impact to drive continuous improvement.
Inclusion & Diversity
Fosters a culture of inclusion where every team member feels valued and supported.
The leadership team is committed to promoting diversity across all levels of the organization.
Offers employee resource groups that support and advocate for diverse communities within the company.
Continuously reviews recruitment and development processes to ensure diversity and inclusion are embedded in business practices.