Description

The Training Specialist is responsible for developing, coordinating, and delivering training for Direct Marketing team members at Hilton Grand Vacations. The role leads new‑hire onboarding, maintains production and sales records, evaluates efficiency, handles complaints, and ensures compliance with HGV procedures, fostering a positive team environment and a safe workplace.

The specialist partners with Global Team Member Services to verify legal documentation and facilitates the global orientation program “Grand Journey.” They create and own content for new‑hire, train‑the‑trainer, workshop, e‑learning, and key sales classes, and track attendance and completion records in collaboration with site leadership and the DM training coordinator.

Performance management includes monitoring efficiency and sales data, evaluating post‑training performance to identify gaps, coaching team members and leaders, and supervising live calls to capture trends. The specialist also manages people issues by addressing complaints, documenting violations, and working with GTMS and Direct Marketing leaders to issue warnings or handle resignations.

• Facilitate Direct Marketing onboarding, ensuring legal documentation and participation in the “Grand Journey” orientation.
• Develop and deliver new‑hire, train‑the‑trainer, workshop, e‑learning, and key sales training content.
• Track and report trainee attendance and completion records in U FIRST with site leadership.
• Define standard methodologies for tools, systems, and sales techniques to meet performance standards.
• Stay updated on system changes, call flow, sales strategies, quality assurance, and customer issues.
• Evaluate post‑training performance, identify gaps, and implement adult‑learning solutions.
• Coach team members and leaders to reinforce skills, efficiency, and legal compliance.
• Supervise live calls on the floor to monitor trends and provide real‑time feedback.
• Lead resolution of team member complaints during weeks 1‑4 of training.
• Document workplace violations and coordinate verbal/written warnings or resignations with GTMS and leadership.
• Partner with sales coaches and supervisors to identify developmental opportunities as trainees transition to their new roles.

Requirements

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance