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ICT Shift Technician
Cbre
Operate & support data centre infrastructure, handling installs, maintenance & tickets.
13d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Leeds, England, United Kingdom
Onsite
Company Size
115,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
cabling installation
cabinet planning
server mounting
incident support
ticket management
reporting
- Ensure day to day and future compliance to safe working practices, quality standards conformity and best practice methods
- Plan efficient use of Data Centre space & Cabinet utilization, working to the Client Hosting Data Centre Standards.
- Prepare accurate / timely reports as required
- Install Data Centre cabling for all managed solutions and internal Networks as described in design documentation and using current copper /fibre and patch panelling standards.
- Once implemented they will also be responsible for in-life support activities such as cross connects, localised patching, racking, decommissioning and Hands and Eyes support at a designated base location.
- Quotation preparation against defined standards and OLA’s.
- Support Incident and Faults investigations, identify causes and effect remedies
- The successful candidate will deliver high calibre operational services within Client Cloud & Security Data centres, supporting the design, quotation, build and implementation activities associated with the deployment of Customer solutions into a Data Centre production environment.
- Participate in emergency call out roster providing cover for weekend and team member absences, as required
- Mount Server, Storage and Network equipment within cabinets in line with current Data Centre standards.
- Support of pre-scheduled and reactive operational workflow at the Leeds Data Centre location or on a pre arrange basis at another location.
- Establish and develop trusting, meaningful relationships with Facilities Managers, Client staff and representatives
- Provides pre and post-sales support to associated support specialists, Account and Service Managers.
- To manage Remedy/ServiceNow tickets and action within any agreed internal OLA’s or Customer SLA’s.
- Ensure corrective / repair works are carried out in accordance with current regulations
- Support any Company Governance related activities and ensure that any non-compliances are managed to conclusion.
What you bring
operating systems
sc clearance
cnet cdctp
ms office
networking
iso standards
- Operating systems, e.g. Unix, Windows, etc.
- The successful candidate will be required to work a shift pattern in a four person team covering the location 24/7 365.
- SC Clearance or ability to pass and hold.
- Flexibility to support work activities at other Data Centre locations on occasion.
- CNET CDCTP certification
- Experience in using MS Office suite of tools
- Solid understanding of the Mechanical/Electrical configuration of a Data Centre.
- Can show knowledge (at a foundation level) of some or all of following:
- Experience of working shift rotation day/nights.
- Networking technologies, e.g. routers, switches, Load Balancers, Firewalls, etc.
- Experience of working in an operational Data Centre environment, Rack elevation design, working with Server, Storage, Network hardware, Installation of Network cross connects and cabinet patching (copper/fibre), fault fix of live customer hosting solutions.
- Awareness of relevant ISO accreditation requirements (ISO27001/ISO14001/ISO22301).
- Experience in using ticket management tooling such as Remedy or ServiceNow.
- Excellent Customer and Supplier relationship skills
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- sc clearance or ability to pass and hold
Company
Overview
Founded 1906
Year Established
Operates as the world’s largest commercial real estate services firm with a long-standing history.
100+ Countries
Global Presence
Maintains a strong presence across continents, offering market-leading research and analytics.
- Specializes in property leasing, investment management, and advisory services across global markets.
- Serves a diverse client base ranging from major corporations and institutions to small businesses and individual investors.
- Handles a wide array of projects, including office buildings, mixed-use developments, retail centers, and industrial parks.
- Known for its innovative use of technology and data to drive real estate decisions.
- Operates across various sectors, with significant expertise in healthcare, retail, and logistics.
- Involved in landmark deals, such as multi-billion dollar real estate transactions and major urban redevelopment projects.
- Respect – We act with consideration for others’ ideas and share information openly to inspire trust and encourage collaboration.
- Integrity – No one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for.
- Service – We approach our clients’ challenges with enthusiasm and diligence, building long‑term relationships by connecting the right people, capital and opportunities.
- Excellence – We focus relentlessly on creating winning outcomes for our clients, employees and shareholders.
97% from Properties
Emission Sources
Ninety-seven percent of emissions stem from managing and developing properties for clients.
50% Reduction
Scope 1 and 2 Emissions
Aiming to cut Scope 1 and 2 emissions by 50% by 2030.
100% Renewable
Corporate Energy
Switching to 100% renewable energy by 2025 and 100% electric vehicles by 2035.
68% Cut
Corporate Emissions
Recognized by Forbes as a U.S. Net-Zero Leader with significant emission reductions.
- Committed to Net Zero greenhouse gas emissions across its value chain by 2040.
- Targets validated by the Science Based Targets initiative (SBTi), aligned with limiting warming to 1.5 °C.
26,000 members
EBRG Membership
The company supports a culture of belonging and respect through 26,000 employees across 22 Employee Business Resource Groups (EBRGs).
- Maintain zero tolerance for discrimination in any form; insist on a workplace where everyone is treated fairly and with respect.
- Foster a culture where every employee feels they belong, are heard and valued—creating a more engaged and productive workforce.
- Aspire to be diverse across all dimensions to build stronger teams and better outcomes through varied perspectives, backgrounds and life experiences.
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