Registered Care Manager

Description

• Ensure customers are safe at all times - carrying out all of your duties within River-side’s Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc.
• Undertake regular training and take responsibility for continuous development to ena-ble you to deliver your role safely.
• Ensuring compliance with health & safety legislation and other regulatory obligations, assessing risk, putting in control measures and reporting risks.
• Clearly communicate expectations and performance targets for each service.
• Ensuring rental income meets targets.
• Contribute to the delivery of the Corporate Plan, ensuring corporate objectives are de-livered in your area.
• Leading the referral process to ensure that it is efficient and effective for customers and the purchasing authority.
• Making sure a comprehensive tenancy sustainment service is available to all custom-ers.
• From time to time you may be required to undertake additional duties and responsibilities of an equivalent nature, in consultation with your Line Manager.
• Ensure the service is effectively resourced and planned to deliver a colleague rota that covers all shifts effectively.
• Travel to different properties within the defined area as and when required.
• Participate in strategic planning and service development to ensure the improvement and growth of our services.
• Enrich our communities with activities, encouraging customers to embrace these op-portunities.
• Build positive relationships with all key stakeholders by attending forums, groups and networking events to promote and position Riverside as the preferred provider in the area.
• Ensure customers’ views are included in the development and delivery of services, by promoting the highest levels of customer consultation, communication and co-production.
• Devise, plan and deliver a comprehensive induction and continuous development plans for your team.
• Producing reports, financial information and other written documentation to support contract development and delivery, as required.
• Implement and deliver a service review process to ensure continuous improvement.
• Undertake six monthly performance reviews to support and guide colleagues to fulfil their potential.
• Facilitate regular team meetings to update and empower your team to share ideas and best practice.
• Making sure that services maintain and record customer information on Riverside and relevant external IT systems, ensuring information is clear, accurate and strengths-based.
• Making sure that the service works as part of internal and external multidisciplinary teams.
• Lead your team to provide a person-centred, service for customers in line with CQC standards - putting customers at the heart of everything we do so that they can lead independent, dignified and fulfilling lives.
• Line manage a team and create a safe environment where colleagues can talk openly and honestly.
• Formulating, forecasting and managing budgets to ensure efficient use of resources.
• You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours.
• Taking overall responsibility for the housing management service within the area, working with asset and compliance colleagues to ensure properties are safe and that voids and repairs are managed appropriately.
• Build effective partnerships with regional and other colleagues across Riverside, par-ticipating in wider initiatives.
• Hold regular ‘one-to-one’ sessions to reflect on achievements, performance and sup-port individual personal wellbeing.
• Participate in team meetings, attend regular supervisions and reflective practice ses-sions.
• Adapt the service appropriately to meet changing customer demand and needs.
• Recruit great people, identifying succession opportunities and developing colleagues to reach their full potential.
• Ensuring customers and colleagues are safe by consistently following Riverside’s Poli-cy and Procedure framework at all times e.g. health & safety, safeguarding, dignity at work, GDPR, cash handling

Requirements

• Experience of managing a service for the required customers group (older people, mental health, learning difficulties)
• Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvements.
• Experience of working with and managing a service for the customer group.
• Level 5 Diploma in Leadership for Health & Social Care (Adults)
• Experience of communicating objectives and managing performance targets to achieve the desired expectations.
• Ability to identify, plan and priorities tasks effectively.
• Experience of being a CQC Registered Manager.
• Recognised formal care, support or housing qualification.
• Experience of communicating objectives and managing performance targets to achieve the desired expectations
• Ability to identify, plan and priorities tasks effectively
• Experience of managing a service for the required customers group (older people, mental health, learning difficulties).
• Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvement
• Meets the requirements of The Care Quality Commissions to act as a Registered Man-ager. Two years’ experience in a leadership or manager role within a registered set-ting.

Benefits

• Investment in your learning, personal development and technology
• Deliver your role in line with Riverside company values – “Our Riverside Way”.
• 28 days holidays plus bank holidays
• Flexible working options available
• Competitive pay & generous pension

Training + Development

Interview process

Visa Sponsorship

Security clearance