A UK‑based mechanical, electrical and low‑carbon building services consultancy delivering innovative MEP design.
Troubleshoot and resolve escalated tickets from 1st line support.
Deliver 2nd line support for hardware, software, and network issues.
Maintain accurate documentation and contribute to knowledge base articles.
Assist with IT projects, system upgrades, and deployments.
Manage Active Directory, EntraID, Office 365, and Windows environments.
Support end-users with remote and on-site assistance.
Knowledge of cloud technologies (Azure/Egnyte).
The Ideal candidate would come from an existing 2nd line role within an organisation or MSP. They should be organised, good at communication, with a passion for IT.
Relevant certifications (CompTIA, Microsoft).
Familiarity with ITIL processes and ticketing systems.
Strong knowledge of Windows OS, Microsoft 365, and networking fundamentals.
Knowledge of Engineering software (Autodesk products, etc)
Excellent communication and problem-solving skills.
Full UK driving licence (essential)
Proven experience in a 2nd line IT support role.
We have an exciting opportunity for a 2nd Line IT Support Engineer to join us at CPW, based ideally in the West Midlands and happy to travel to offices within the UK. This is a permanent full-time position working 36.25 hours per week under our agile framework.
Experience with Desktop Management and Ticketing systems (Ivanti)
Ability to work independently and as part of a team.
Experience with virtualization (Hyper-V).
Escalate tickets to 3rd line were necessary.
A supportive team environment with exciting projects.
Opportunities for professional development and certification.
Social and charitable giving is at the heart of CPW as a business. You will have the opportunity to engage in difference-making charity events, client events and local education initiatives, helping protect the future of our industry, our communities and the environment.
We are committed to making all stages of our recruitment process accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application. We would welcome a conversation to discuss a flexible working environment to suit your personal circumstances.
Competitive salary and benefits package.