B2C Credit Business Analyst

Description

• Analyse and document business processes, identifying opportunities for efficiency and automation.
• Partner with Credit, Collections and Hardship teams to drive improvement initiatives and support ongoing transformation.
• Support testing, implementation and change management activities to ensure readiness and smooth adoption.
• Ensure all process and project changes meet Shell Energy’s regulatory, compliance and governance standards.
• Prepare clear documentation including process maps, user stories and reports to track project outcomes.
• Collaborate with stakeholders to understand business needs and translate requirements into actionable solutions.

Requirements

• Excellent analytical skills and the ability to translate data into actionable insights.
• Strong stakeholder management and communication skills.
• Energy or utilities experience highly regarded.
• Sound understanding of compliance and regulatory frameworks (e.g. ACCC Debt Collection Guidelines, hardship and vulnerability principles).
• Proven experience as a Business Analyst within credit, collections, or financial services environments.
• Experience using Jira and supporting UAT/test case development.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance