Service Agreement Manager - Food Processing Equipment

• Oversee proposal reviews, ensuring accuracy of information, pricing, and terms.
• Manage administrative tasks including forecasts, scheduling, and reporting.
• Maintain customer loyalty by delivering high-value service, tracking performance metrics, and supporting long-term relationships.
• Provide customer site support, audits, and service reviews to uphold high standards of productivity and efficiency.
• Direct and coordinate service supervisors and technicians to ensure timely and high-quality execution of service agreements.
• Lead the Service Agreement business, achieving or exceeding department revenue, contract renewal, and profitability targets.

The Service Agreement Manager role is designed for an experienced professional who thrives in a leadership position overseeing service contract execution and profitability. This position carries full responsibility for managing service agreements, driving revenue growth, and ensuring exceptional customer satisfaction. The role requires strong financial acumen, proven leadership, and the ability to balance operational excellence with customer-focused results. On-site presence is required, with regular travel to customer facilities for audits, reviews, and support.

• Excellent communication, interpersonal, and customer service skills.
• Strong financial acumen with P&L management experience preferred.
• Proven leadership, supervisory, and coaching skills with the ability to hold teams accountable in a constructive way.
• Proficiency in MS Office, ERP systems, and cloud-based service management tools.
• Bachelor’s degree in Business Administration, Engineering, Project Management, or related field.
• 5–7 years of experience in the food processing or packaging industry, ideally with customer-facing or project management responsibilities.
• Willingness to travel 25% and work in poultry processing facilities while adhering to PPE and safety requirements.