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Housing Officer
Bpha
Proactive Housing Officer responsible for tenancy and neighborhood services, managing anti-social behavior, tackling rent arrears, and supporting tenancy sustainment.
16d ago
£35,500 - £35,500
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years), Intermediate (4-7 years)
Full Time
Cambridge, England, United Kingdom
Hybrid
Company Size
600 Employees
Service Specialisms
Property Development
Consulting
Design
Technical Services
Engineering
Sector Specialisms
Residential
Supported Housing
Role
What you would be doing
asb case management
rent collection
fire safety checks
estate inspections
team collaboration
tenancy management
- Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness.
- Working closely with internal teams and external partners to provide a joined-up, holistic service to residents.
- Collaborating with Complex Case Housing Officers to deliver a consistent and customer-focused service.
- Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt.
- Conducting regular estate inspections, monitoring estate services, and completing fire safety checks.
- Ensuring tenancies are managed in line with household circumstances, including referrals and signposting for additional support.
What you bring
problem solving
customer service
asb legislation
housing experience
rent arrears
collaborative experience
- Strong problem-solving, negotiation, and influencing skills.
- Excellent customer service skills with a resident-first approach.
- A strong understanding of ASB legislation and best practice in case handling.
- Previous experience in housing or tenancy management, ideally within a social housing setting.
- Proven ability to manage rent arrears and support financial wellbeing.
- Eye tests
- Effective communication, time management, and organisational abilities.
- Experience working collaboratively with internal and external stakeholders.
- A competitive salary of £35,500 including car allowance
- Retail discount scheme
- Annual staff recognition awards
- Free life assurance
- Free annual flu jabs
- Annual volunteering day
- Mental Health First Aid
- 28 days holiday PLUS Bank Holidays
- Breakout areas
- Private health care
- Competitive pay
- Holiday entitlement of 28-33 days a year, plus public holidays
- Access to a wide range of wellbeing services and tools, including a digital gym
- Life assurance cover
- Opportunities for learning and development
- Contributory pension scheme
- A fresh and modern eLearning platform
- Counselling service
- Free fruit and refreshments
- Onsite cafe/restaurant at headquarters
- Discretionary reward scheme
- Private healthcare
- Workshops and training sessions for new skills
- A generous contributory pension scheme
- Cycle to Work scheme
- Discounted gym membership
- Long service award
- Opportunities for professional training and qualifications
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- dbs application required
Company
Overview
3,000 homes
Construction Target
Aim to deliver 3,000 new homes over five years using modern methods of construction.
20,000 properties
Managed Properties
Grown to manage over 20,000 properties across multiple regions.
1990-founded
Year Established
Originally founded in 1990 through local council housing stock transfer.
A+ credit rating
Financial Strength
Backed by an A+ credit rating from S&P, ensuring strong financial stability.
- Specialises in affordable housing, retirement living, shared ownership and specialist supported housing.
- Develops portfolio of both general needs rental and innovative retirement and shared-ownership schemes.
- Runs Carelink: a 24/7 responder service enhancing community safety and independence.
- Pioneered health‑and‑housing partnerships to address well‑being through community‑focused design.
28-33 Days
Annual Leave
Flexible annual leave arrangements that increase with length of service.
2,000 Courses
Learning Opportunities
Access to extensive learning and development programs, including over 2,000 courses.
10% Pension
Employer Contribution
Generous pension scheme with up to a 10% employer contribution.
48 Months
Coverage Duration
48-month life assurance program provided for employees.
- We are ambitious
- We are better together
- We show empathy
- We take responsibility
- Quality homes. Connected communities
- Deliver quality and value to customers
- Help make places and build local communities
- Create a sustainable future
- Put people at the heart of bpha
- A collaborative spirit woven into all our work
- We listen to our employees’ views and opinions through a multitude of platforms and engagement activities
- We nurture our employees’ growth by investing heavily in personal development and learning
- Volunteering opportunities available
- Support for health and wellbeing through activities and services
- Flexible working (hybrid or field‑based) with Surface Pro laptops and formal flexible arrangements
- Private healthcare, mental health first aiders, Employee Assistance Programme with counselling, digital gym and wellbeing portal
- Support for professional subscriptions, life coaching, career guidance, and apprenticeships
2050
Net Zero Target
Aims to achieve net zero in alignment with the UK government's zero-carbon economy goal.
2024–2028
Sustainability Strategy
Focuses on reducing carbon footprint, protecting biodiversity, and managing water use in homes.
- All new homes to be energy efficient, cost-effective to run, and future-proofed for emerging technologies
- Water-efficient fixtures installed via bathroom replacement programme coupled with customer education
- Commitment to protecting green spaces via partnerships and community green improvement projects
April 2024
Gender Pay Statement
The company published its gender pay statement in April 2024, demonstrating its commitment to transparency and accountability in workplace equity.
Rank 67
Great Place to Work
The company achieved a ranking of 67 in the Great Place to Work for Women UK survey in 2023, reflecting its strong support for gender equality.
Rank 48
Great Place to Work
In 2022, the company was ranked 48th in the Great Place to Work for Women UK survey, showcasing its consistent commitment to creating an inclusive environment for women.
Rank 67
UK’s Best Workplaces
The company was recognized as one of the UK’s Best Workplaces for Women in 2023, ranking 67th, highlighting its efforts to foster a supportive and inclusive workplace culture.
Rank 48
UK’s Best Workplaces
In 2022, the company achieved a ranking of 48 in the UK’s Best Workplaces for Women survey, underscoring its dedication to advancing gender equality and women’s career development.
- Transparent recruitment process supporting applicants from all backgrounds.
- Inclusive, discrimination-free workplace where individual differences are celebrated.
- ‘Lunch and Learn’ sessions, wellbeing activities, Mental Health First Aid service, and professional development programmes available to all.
- Gender ratio: unspecified overall, but recognized for women-friendly workplace rankings.
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