Manages Remittance Processing representatives responsible for decisioning unapplied payments, reconciling accounts, issuing refunds, completing clarification, processing returned items.
24/7 support for remittance and bill print third party vendors.
Ensures compliance with all Sarbanes Oxley, Internal Controls, NACHA, PCI and Regulatory requirements as it relates to payment channels.
Manages payment channels to increase positive customer experience and lowering the expense associated with processing payments.
Manages over 20 third party services vendors, including: third party payment vendors, bill print vendor, credit card merchant service provider, electronic bill presentment, kiosk, credit card processing, lockbox and depositing financial institutions.
Coordinate and prioritize work, monitor and maintain performance targets for the business and third party vendors.
Collaborate with regulators, suppliers and internal/external customers to implement enhancements to remittance and depository products to meet the changing customer and market expectations.
Financial responsibility for the accurate and timely processing of customer payments at Avangrid Networks of approximately $5 Billion.
Manages bill print processes which includes bill print and electronic bill presentment (over 33M invoices annually at a value exceeding $9.5B), payment correction tools, bill messages and communication strategies to decrease DSO and increase positive customer experience.
Manages a department of 8+ employees
Collaboration with functional business groups to understand and define business requirements, identifying solutions and coordinating the implementation of the solution in the States of NY, CT, ME and MA.
Provide supervision, coaching, counseling and performance feedback to team members. Contribute to establishing and maintaining a work environment that is customer focused, recognizes achievement, rewards high performance, and promotes opportunity.
Support and advocate on behalf of the Companies through testimony and discovery processes for all Avangrid Networks rate case filings.
Requirements
bachelor’s
sap
smartcare
excel
leadership
change management
Bachelor’s degree (or significant and advanced experience in this specific field for over 15 years) with a minimum of 7 years relevant experience required.
In depth change management skills and the ability to lead effectively in different work environments, geographies, and demographics both within and outside the Company.
Experience with Customer Service business processes in the areas of: Billing and Invoicing; Remittance Processing, Dunning, Device Management; Front Office (including Electronic Bill Presentment and Bill Print); and/or Customer Information Analytics.
Proficient in Microsoft Excel, Word, and Power Point applications
Strong problem solving, prioritization, and project management skills
Skills/Abilities:In depth change management skills and the ability to lead effectively in different work environments, geographies, and demographics both within and outside the Company.The position requires developed leadership skills, analytical thought processes and the ability to work well with multiple groups including regulatory agencies, external stakeholders, end users, process owners and the IT SAP Support Group.Ability to manage employees in a unionized and salaried workforce.Knowledge of customer accounting, general ledger system, customer billing, accounting, and remittance processing processes.Ability to balance the administration of budgets, staffing needs, and performance management goals and objectives.Excellent analytical, interpersonal, verbal and written communication skills.Proficient in Microsoft Excel, Word, and Power Point applicationsStrong problem solving, prioritization, and project management skills
Ability to balance the administration of budgets, staffing needs, and performance management goals and objectives.
Knowledge of customer accounting, general ledger system, customer billing, accounting, and remittance processing processes.
Excellent analytical, interpersonal, verbal and written communication skills.
Education & Experience Required:Bachelor’s degree (or significant and advanced experience in this specific field for over 15 years) with a minimum of 7 years relevant experience required.Experience with SAP Customer Care Systems (CCS) and/or SmartCare Systems.Experience with Customer Service business processes in the areas of: Billing and Invoicing; Remittance Processing, Dunning, Device Management; Front Office (including Electronic Bill Presentment and Bill Print); and/or Customer Information Analytics.
The position requires developed leadership skills, analytical thought processes and the ability to work well with multiple groups including regulatory agencies, external stakeholders, end users, process owners and the IT SAP Support Group.
Ability to manage employees in a unionized and salaried workforce.
Experience with SAP Customer Care Systems (CCS) and/or SmartCare Systems.
Benefits
Budgetary responsibility of external remittance vendors, bill print vendors and financial institutions is approximately $30M annually.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
£9.5 billion
Annual Revenue 2023
Generated through operations in energy networks, renewables, and retail and wholesale energy services.
£8.4 billion
Annual Revenue 2022
Reflects the company's performance across various energy-related business units.
13.1%
Year-On-Year Growth
Increase in annual revenue from 2022 to 2023.
Operates in electricity generation, transmission, and distribution and specialises in renewable energy, particularly onshore and offshore wind farms, and manages the transmission and distribution networks in South and Central Scotland, as well as parts of North Wales and North West England.
Provides electricity and gas to residential, commercial, and industrial customers across the UK, offering services such as smart metering, energy efficiency advice, and home services like boiler care and maintenance.
Has three main divisions: Energy Networks, Renewables, and Energy Retail and Wholesale.
Culture + Values
*SUSTAINABLE ENERGY:* Emphasises pioneering renewable energy, creating economic, social, and environmental value, with a commitment to safety, environmental respect, and ethical, rational, responsible actions.
*INTEGRATING FORCE:* Acts as a dynamic and responsible force for change, fostering collaboration, sharing knowledge, encouraging diversity, and growing talent to achieve common goals.
*DRIVING FORCE:* Focuses on bringing about efficient change by challenging processes, innovating for continuous improvement, and anticipating customer needs.
Environment + Sustainability
2040 Target
Net Zero Commitment
Committed to achieving net zero emissions by 2040.
100% Renewable
Clean Energy Production
All electricity generated from UK windfarms, ensuring a sustainable energy supply.
1,157 Turbines
Wind Energy Network
Operates a network of 1,157 turbines across onshore windfarms, contributing to significant renewable energy generation.
38 Windfarms
Energy Infrastructure
Maintains 38 onshore windfarm sites, supporting the transition to clean energy.
ScottishPower is a leader in renewable energy.
Enough electricity to power over 1.2 million homes, nearly half the homes in Scotland.
Capacity to generate 1,948 MW of electricity.
Inclusion & Diversity
35% Women Target
% of senior management roles
Target for women in senior management roles by 2030.
32% Female Representation
% in senior management
Increase in female representation in senior management from 26% in 2021 to 32% in 2022.
Collaborates with several recognised organisations to enhance its commitment to diversity and inclusion, such as the Business Disability Forum, The Armed Forces Covenant, Carers UK, ENABLE Scotland, and POWERful Women. It holds the highest level of accreditation of the Armed Forces Covenant (Gold Status) and received the Inclusive Workplace Award from the Scottish Union of Supported Employment for two consecutive years.