Director of Property Management - Villas at Babcock & Campus Edge on UTSA Blvd

Description

• Carries out supervisor responsibilities, including interviewing, hiring, and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
• Oversee Resident Experience Managers (if applicable) to ensure effective resident communications, efficient building administration, and logistics; serve as additional lease executor (if applicable), as well as oversight of collections and evictions.
• Lead communication throughout portfolio to align with operational goals; implement policies to increase safe work environment for all employees.
• Collaborate with supervisor and Human Resources on compensation adjustments for direct reports.
• Attend resident events as needed and resolve all escalated resident concerns.
• Maintain key control oversight, including key box access.
• Ensure portfolio has well executed leasing, marketing, and facilities operations strategies in place, with timely and measurable action plans.
• Set goals with property leaders, conduct performance evaluations and development plans. Collaborate with Regional Director on succession planning and cross-train for operational flexibility.
• Oversee Senior Service Manager to ensure portfolio meets maintenance and curb appeal standards, efficient work order completion, and preventative maintenance expectations. Advocate for capital improvements as needed to maximize asset value.
• Coach, train and develop a team while managing the workflow and prioritization of projects and ensuring on-time execution and completion.
• Recruit, hire, supervise, train, coach and develop direct reports to maximize performance; create a positive, engaging workplace for teams.
• Drive a continuously improving resident experience by providing direction to all leasing, marketing, and facilities operations for multiple properties, ensuring they are at ACC standard.
• Serve as an American Campus representative and liaison in all interactions.
• Conduct performance evaluations of direct reports and performance discussions with team members.
• Partner closely with support teams, including HR, Facilities, and Retail support to address concerns and for assistance to clear roadblocks for teams.
• Ensure University partners are informed and supported, as the go-to market liaison, as well as attend events as needed; handle all escalated concerns.
• Direct oversight of portfolio performance to budget, maximizing revenue while minimizing controllable expenses and vendor costs, including utilizing vendor partnerships.

Requirements

• Skills in leasing and marketing, customer service, facility management, budgeting, supervision, business administration, public relations, residence life, and a combination of business and student development skills
• 5 years’ of leadership experience in student or multi-family housing, or similar industry
• Bachelor’s degree in business or relevant field preferred
• Strong communication and collaboration skills
• Demonstrated leadership skills

Benefits

• Life Insurance
• Paid Time Off
• Sick Leave
• Health Savings Account (HSA) with Employer Matching
• Preferred Membership Pricing at Local & National Companies
• CoreGiving Volunteer Days
• Short-Term & Long-Term Disability
• Medical & Dependent Care Flexible Spending Accounts (FSA)
• Health Insurance
• Charity Matching Program
• Referral Program
• 401(k) with Employer Matching
• Perks:Preferred Membership Pricing at Local & National CompaniesCoreGiving Volunteer DaysReferral ProgramCharity Matching Program
• Paid Paternity Leave
• Benefits:DentalVision401(k) with Employer MatchingMedical & Dependent Care Flexible Spending Accounts (FSA)Life InsuranceSick LeavePaid Time OffPaid Pregnancy & Childbirth LeavePaid Paternity LeaveHealth InsuranceHealth Savings Account (HSA) with Employer MatchingShort-Term & Long-Term Disability
• Paid Pregnancy & Childbirth Leave

Training + Development

Interview process

Visa Sponsorship

Security clearance