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Provider Support Technician
Divisions Maintenance Group
Frontline reactive end user support in a service desk/customer service environment to assist external providers in using proprietary systems and mobile applications.
19d ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Bengaluru, Karnataka, India
Onsite
Company Size
1,000 Employees
Service Specialisms
Cleaning Services
Construction
Electrical
Fire Life Safety
Handyman
HVAC
Landscaping
Lot Sweeping
Sector Specialisms
Commercial
Industrial
Residential
Banking
Data centers
Distribution
Education
REIT
Role
What you would be doing
service kpis
incident logging
issue escalation
compliance review
service monitoring
support resolution
- Meeting and exceeding service support KPIs set by management.
- Answers Provider Support Service Desk telephone calls and logs incidents into ticketing system for further escalation as needed.
- Establishes priorities and refers unresolved issues to appropriate escalation points.
- Reviews and approves compliance documentation submitted by providers while providing actionable feedback to denied documents.
- Monitors, tracks and follows-up on Provider Support service requests, working with other support staff to ensure timely responses and resolutions.
- Provides triage and subsequent resolution of externally submitted support requests generated within a timely manner in support of all Division’s providers.
What you bring
microsoft office
problem solving
high school
customer service
technical skills
flowchart process
- 2+ years technical customer service experience preferred.
- Professional and pleasant telephone manner.
- Demonstrated ability in relation to customer service technology and systems.
- Excellent interpersonal and customer service skills.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite or related software.
- Excellent verbal and written communication skills.
- Demonstrated ability to follow flowcharted process.
- Demonstrates strong problem-solving skills to diagnose provider questions, concerns, and problems and find the fastest way of resolving the problems while training for future issues.
- Ability to explain technical issues to technical and nontechnical customers.
- High School Diploma or GED; Bachelor’s Degree preferred.
- Health, dental and vision coverage on day 1.
- Paid Primary and Secondary Caregiver leave.
- Employee Assistance Program to assist with everyday challenges.
- Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting.
- Paid time off to volunteer.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- potential background checks may be conducted per company policy.
Company
Overview
- Founded with the mission to deliver reliable, professional maintenance services across various sectors.
- Provides end-to-end facilities management, from routine maintenance to complex repair projects.
- Specializes in maintaining critical systems such as HVAC, plumbing, electrical, and mechanical infrastructures.
- Works with a wide range of industries, including commercial, industrial, residential, and government sectors.
- Known for quick response times, high-quality service, and cost-effective solutions to facility maintenance challenges.
- Handles projects across the country, with a reputation for excellence in both large-scale and small-scale operations.
- Continues to expand its services, ensuring high standards through a mix of technology, expertise, and dedicated staff.
- Customer Commitment: Our customers come first. We are dedicated to ensuring our customers receive top-quality service.
- Integrity: We conduct ourselves with honesty and integrity in all interactions.
- Innovation: We embrace creativity and encourage new solutions to challenges.
- Collaboration: Working together is key to success, both internally and with customers.
- Excellence: We strive for the highest standards in all areas of our business.
By 2030
Net-Zero Target
Achieves net-zero carbon emissions through comprehensive sustainability initiatives.
- Focus on energy-efficient solutions and practices, including eco-friendly materials and waste reduction.
- Adoption of green technologies to reduce environmental impact, with a strong emphasis on reducing water and energy consumption.
- Collaborates with partners to implement sustainable practices across operations.
- Committed to creating an inclusive environment that values diversity.
- Prioritize equal opportunity in hiring and employee development.
- Focus on gender diversity with measurable improvements in female representation in leadership roles.
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