Repairs Supervisor

Description

• Promote a customer-first approach, maintaining professionalism and empathy in all resident interactions.
• Ensure all records, reports, and certifications meet legal, contractual, and H&S standards.
• Produce regular updates and reports for senior management on case volumes, risks, and trends.
• Conduct property inspections to assess the validity and scope of claims.
• Coordinate repair works with supervisors, planners, contractors, and surveyors, ensuring quality and completion within deadlines.
• Liaise with legal teams, clients, and residents to provide clear communication and documentation on case progress.
• Monitor costs, budgets, and productivity across disrepair works, identifying opportunities to improve efficiency.
• Implement preventative measures and service improvements to reduce disrepair cases.
• Support the development of operatives and apprentices through coaching and quality checks.
• Lead and manage the end-to-end process for housing disrepair claims, ensuring timely and compliant resolution.

Requirements

• Sound understanding of housing law, disrepair regulations, and repair obligations.
• Ability to liaise confidently with residents, clients, and legal representatives.
• Proficient in IT systems (e.g., job management software, Excel, reporting tools).
• Proven experience in housing disrepair, maintenance supervision, or building inspection.
• Knowledge of health and safety regulations and social housing standards.
• Relevant qualification in housing, property management, or construction (desirable).
• Full UK driving licence and willingness to travel to sites.
• Strong organisational and problem-solving skills, with a calm, practical approach.

Benefits

• 1 paid volunteer day each year
• Perkbox - discounts on coffee, cinema, travel and wellbeing
• Ongoing training, support and progression, Axis promotes from within
• Long-service awards at key milestones
• Up to £2,000 colleague referral fee
• Competitive annual salary
• 25 days’ annual leave + bank holidays
• Company van and fuel card for work purposes

Training + Development

Interview process

Visa Sponsorship

Security clearance