HVAC Regional Service Manager

Description

• Manage customer relationships for assigned area
• Review company reports and share with team
• Ensure efficient and well-planned scheduling of all calls
• Manage labor and material costs
• Support ASM and the development of technicians
• Maintain and communicate weekly activity schedule
• Ensure area meets or exceeds customer and company SLA requirements
• Deliver high level of customer service on a consistent basis
• Manage dispatchers and ensure company systems and procedures are followed
• Recruiting and development of administration team
• Evaluate and perform annual reviews with Operations Manager approvals
• Communicate needs to field teams (Dispatchers, ASM’s, Operations Manager, and VP’s)
• Successfully promote company’s image, appearance, and reputation
• Delivery of all company goals and metrics
• Provide customer satisfaction

Requirements

• Able to operate a computer and other office productivity machinery, such as a copy machine, telephone and computer printer.
• Ability to focus on desired results
• Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
• Ability to adapt to very fast-paced environment and deadlines
• Ability to build rapport with clients
• Able to sit at a computer for up to 8 hours
• Technical knowledge necessary to provide value to our technicians and customers
• High level of computer skills
• HVAC Management Experience
• Proven track record in prior role
• Extremely high level of urgency to resolve problems
• Strong attention to detail
• 5 years of field technical HVAC experience or equivalent business experience
• Excellent interpersonal and communication skills, both written and oral

Benefits

• FREE life insurance equal to your annualized pay rate
• 2 paid Personal days
• 10 paid Vacation days
• Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
• Excellent Health Insurance options including a FREE employee only option
• 7 paid Holidays
• 401k with a 50% match up to the first 5% of your contributions

Training + Development

Interview process

Visa Sponsorship

Security clearance