Strategic Account Manager

Description

• Build strong, trusted relationships with senior stakeholders across compliance, operations, and EHS leadership.
• Monitor account health and collaborate closely with Client Success to drive adoption and satisfaction.
• Build strong, long-term relationships with senior operational and compliance leaders.
• Escalate risks early and orchestrate internal resources to resolve complex client challenges
• Manage a targeted portfolio of strategic accounts across multiple regions.
• Identify expansion opportunities across product modules, user groups and additional geographies.
• Mitigate churn through early risk identification and strong stakeholder alignment.
• Run strategic discovery sessions and deliver tailored, C-suite-appropriate proposals.
• Work cross-functionally with Client Success, Product, Pre-Sales and Marketing to deliver excellence.
• Collaborate with Pre-Sales and subject matter experts to support complex or technical discussions.
• Partner closely with Pre-Sales, Client Success, Marketing and Product to shape value-driven account plans.
• Lead all renewal, negotiation and commercial expansion discussions, ensuring high retention and reduced churn.
• Conduct regular value reviews, strategic planning sessions and performance discussions.
• Develop account strategies to expand usage, deepen relationships and maximise contract growth.
• Consolidate contracts and shape multi-year, multi-product strategic agreements.
• Own the full renewal lifecycle, with a proactive, value-led approach to retention.
• Maintain accurate forecasting, account planning, and pipeline management within the CRM.

Requirements

• 2-3+ years' experience in account management, customer success or commercial SaaS roles.
• Experience managing strategic or high-value accounts strongly preferred.
• Agile/remote working
• Strong communication, executive-level presentation, discovery and negotiation skills.
• Confident managing multiple priorities in a fast-paced environment.
• Own a focused portfolio of strategic accounts with multi-market or multi-product potential.
• Bachelor's degree in Business, Marketing, or a related field

Benefits

• Extensive learning and development opportunities via Generation Infopro.
• 25 days annual leave (rising to 30)
• Bonusly employee recognition
• Partner gym membership
• Excellent holiday allowance that increases with tenure.
• Personal accident insurance
• Access to a 24/7/365 Employee Assistance Programme.
• Interest-free season ticket loan
• Employee discount scheme
• Dental insurance
• Your birthday off—on us.
• Life assurance
• Private medical insurance
• Buying additional holiday
• Group personal pension plan
• Discounted gym membership
• Employee assistance programme
• Hybrid working with flexibility options.
• Eye-care vouchers
• Bike to work
• Paid volunteer days to support community impact initiatives.
• Health cash plan

Training + Development

Interview process

Visa Sponsorship

Security clearance