Strategic Account Manager at Infopro Digital in London, England, United Kingdom | Kablio
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Strategic Account Manager
Infopro Digital
Designs B2B content, data & tech solutions for professionals across key industries, globally.
Manage strategic SaaS accounts, drive renewals, upsell, and client relationships.
23 days ago ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
London, England, United Kingdom
Hybrid
Company Size
4,000 Employees
Service Specialisms
Construction & public sector
Automotive
Risk & insurance
Industry
Distribution
Sector Specialisms
Construction & Public Sector
Automotive
Risk & Insurance
Industry
Distribution
Role
Description
stakeholder management
risk escalation
account expansion
renewal negotiation
value reviews
forecasting
Build strong, trusted relationships with senior stakeholders across compliance, operations, and EHS leadership.
Monitor account health and collaborate closely with Client Success to drive adoption and satisfaction.
Build strong, long-term relationships with senior operational and compliance leaders.
Escalate risks early and orchestrate internal resources to resolve complex client challenges
Manage a targeted portfolio of strategic accounts across multiple regions.
Identify expansion opportunities across product modules, user groups and additional geographies.
Mitigate churn through early risk identification and strong stakeholder alignment.
Run strategic discovery sessions and deliver tailored, C-suite-appropriate proposals.
Work cross-functionally with Client Success, Product, Pre-Sales and Marketing to deliver excellence.
Collaborate with Pre-Sales and subject matter experts to support complex or technical discussions.
Partner closely with Pre-Sales, Client Success, Marketing and Product to shape value-driven account plans.
Lead all renewal, negotiation and commercial expansion discussions, ensuring high retention and reduced churn.
Conduct regular value reviews, strategic planning sessions and performance discussions.
Develop account strategies to expand usage, deepen relationships and maximise contract growth.
Consolidate contracts and shape multi-year, multi-product strategic agreements.
Own the full renewal lifecycle, with a proactive, value-led approach to retention.
Maintain accurate forecasting, account planning, and pipeline management within the CRM.
Requirements
2-3 years
saas
strategic accounts
agile
negotiation
bachelor's
2-3+ years' experience in account management, customer success or commercial SaaS roles.
Experience managing strategic or high-value accounts strongly preferred.
Agile/remote working
Strong communication, executive-level presentation, discovery and negotiation skills.
Confident managing multiple priorities in a fast-paced environment.
Own a focused portfolio of strategic accounts with multi-market or multi-product potential.
Bachelor's degree in Business, Marketing, or a related field
Benefits
Extensive learning and development opportunities via Generation Infopro.
25 days annual leave (rising to 30)
Bonusly employee recognition
Partner gym membership
Excellent holiday allowance that increases with tenure.
Personal accident insurance
Access to a 24/7/365 Employee Assistance Programme.
Interest-free season ticket loan
Employee discount scheme
Dental insurance
Your birthday off—on us.
Life assurance
Private medical insurance
Buying additional holiday
Group personal pension plan
Discounted gym membership
Employee assistance programme
Hybrid working with flexibility options.
Eye-care vouchers
Bike to work
Paid volunteer days to support community impact initiatives.
Health cash plan
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
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Company
Overview
€580 m
Annual Revenue
The company generates around €580 million annually from its global operations.
40+
Acquisitions
Over 40 strategic acquisitions have contributed to its growth and expanded its portfolio.
35 Countries
Global Reach
Its US arm, with roots in 1946, now serves customers in 35 countries with oil, tyre, and repair data.
Since 2016
Backed by Investors
Privately held and supported by Towerbrook since 2016, enabling significant expansion.
Began with a mission to deliver targeted information and software to professional communities.
Headquartered in Gentilly, France, it operates in 18 countries with teams on five continents.
Offers a broad portfolio: SaaS platforms, technical databases, digital tools, lead-generation services, and specialist trade shows.
Professional expertise spans five sectors: construction/public sector, automotive, risk & insurance, industry, and distribution.
Typical projects include publishing media, building compliance databases, automotive solutions, and running global industry events.
Culture + Values
50/50 overall
Gender Parity
Aiming for equal representation of men and women in the workforce across all levels by 2024.
50% women
Women in Management
Target to have half of leadership positions held by women by 2024.
18–20 countries
Global Presence
Operates across multiple countries to unite diverse teams and foster international collaboration.
49% seniority
Employee Tenure
A significant portion of employees have over five years of seniority, indicating strong retention and loyalty.
Entrepreneurial spirit: initiative encouraged and real responsibility entrusted to employees
Equal-opportunity recruitment and career development, including for people with disabilities
Environment + Sustainability
Since 2015
ISO 14001 Certification
Achieved ISO 14001 certification for all listed activities in France.
Seven targets 2024–2027
Operational Sustainability Goals
Initiated seven sustainability targets focusing on carbon reduction, resource efficiency, and stakeholder engagement.
2.75 Mt CO₂e in 2023
Carbon Emissions Report
Reported combined Scope 1 and Scope 2 emissions of 2.75 million metric tons of CO₂ equivalent.
Score 42–45
DitchCarbon Ranking
Achieved a score of 42–45 on DitchCarbon, outperforming approximately 88% of industry peers.
Reducing carbon emissions (including digital), sustainable trade‑shows and events
Joined UN Global Compact in 2023
Supporting landlord environmental certification
Reducing vehicle‑fleet carbon footprint
Sustainable print lifecycle
Sustainable trade‑show plan
Digital‑hosting carbon management
Employee ISO 14001 awareness
Inclusion & Diversity
50% Women in Management
Gender Parity Target
Aim to achieve 50% female representation in management roles by 2024.
49% Staff Seniority
Experienced Workforce
49% of employees have five or more years of seniority within the organization.
2024 Management Target
Timeline for Gender Parity
Target to achieve 50% women in management roles by the year 2024.
Equal-opportunity policy from recruitment through career development, including disability inclusion
Mentoring programmes: ‘Nos Quartiers ont du Talent’ in France for underprivileged graduates
UK Foundation supports youth charities like Centrepoint; employees fundraise
Disability-awareness during European Disability Employment Week and DuoDay job-shadowing initiatives
Articles
Infopro Digital Wikipedia
Infopro Digital Crunchbase Profile
Infopro Digital Contact Us (recruitment)