Dispatcher/Router Combo

Description

The role involves communicating with Waste Management drivers to resolve problems while they are on route, handling incoming service orders, and directing drivers using Waste Management’s proprietary software. Interaction is required with customers, internal customer service, sales, route managers, and mechanics, and occasional travel up to 15 % may be needed to support centralization efforts.

• Dispatch drivers to calls using customer needs, driver location, and load information.
• Optimize routes in collaboration with sites and the service department.
• Determine daily driver staffing levels for responsiveness and productivity.
• Assign routes and service tickets, manage route actions, and ensure completion.
• Handle incoming calls and emails from customer service and sales, managing pick‑up and delivery requests.
• Communicate with customers while drivers are on site to resolve issues promptly.
• Troubleshoot delivery and pick‑up problems before they affect service.
• Ensure same‑day service for missed pick‑ups by managing routing and tracking driver movement.

Requirements

This remote position requires applicants to reside within the Florida market area and offers virtual and onsite training. The workday starts between 9 a.m. and 11 a.m. ET, Monday through Friday, with rotating Saturday shifts as needed. Candidates with waste‑industry dispatch or routing experience and strong communication and computer skills are preferred.

• Required: High School diploma or GED and at least six months of relevant experience.
• Preferred: Training in transportation or logistics and call‑center customer service experience.
• Proficient with multiple computer monitors, programs, and Waste Management software.
• Demonstrate strong communication via email, telephone, and two‑way devices.

Benefits

Work is performed from a home‑office setting and includes extensive keyboard and monitor use. The base pay is estimated at $20.50 per hour, subject to experience, education, and location factors.

Eligible employees receive a competitive total compensation package that includes medical, dental, vision, life insurance, short‑term disability, a stock purchase plan, 401(k) matching, paid vacation, holidays and personal days. Interested candidates should click Apply to submit their application.

Training + Development

Interview process

Visa Sponsorship

Security clearance