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Concierge
Vita Student
Deliver premium concierge, event, bar, and facilities services for luxury Manchester residents.
9d ago
£13 - £13
Expert & Leadership (13+ years), Entry-level, Junior (1-3 years)
Full Time
Manchester, England, United Kingdom
Onsite
Company Size
241 Employees
Service Specialisms
Student Accommodation
Customer Service
Hospitality
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
parcel management
front desk
bar service
event prep
room turnaround
facilities upkeep
- Manage & store parcels correctly to allow residents to easily access deliveries as required.
- Front of House / Reception; greet and welcome residents and guests with a warm, friendly and vibrant attitude.
- Ensure our facilities are being looked after respectfully by residents & guests.
- Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine products.
- Take orders, serve drinks, and recommend drinks based on customer preferences.
- Prepare and serve high-quality coffee and hot drinks: This includes brewing, steaming, and crafting specialty drinks with precision and consistency.
- Close events, cleaning and tidying all equipment and products as required.
- Provide high-quality bar service, ensuring guest satisfaction, and maintaining a luxurious bar environment
- Manage room turn arounds, check-in and check-outs.
- Conduct block walks every 4-6 hours surveying and reporting every area of the building.
- Develop and maintain in-depth knowledge of the menu and offerings to answer guest inquiries, provide recommendations, and enhance their dining experience.
- Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.
- Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard.
- Promote events, garnering resident interest and confirming guest list attendance
- Mix ingredients to make cocktails, spirits, and non-alcoholic drinks
- Be on hand, delivering solutions to issues or challenges that may arise.
- Prepare & deliver events with a lively and vibrant approach
- Be a point of contact for any potential incident or emergency that may occur onsite.
What you bring
bar experience
concierge
customer service
communication
leadership
adaptability
- Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.
- Vita Uhaus operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
- Bar experience would be a significant advantage
- Resilience, with an ability to effectively navigate unexpected situations.
- Strong organisational and leadership qualities with an ability to remain calm under pressure.
- An experienced customer service professional, well-versed in delivering premium experiences to residents & guests.
- Adaptability, creativity & positivity.
- We’re not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
- Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
- Previous Concierge experience would be an advantage.
- Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Day Concierge is imperative to be available as required to ensure continuous service to residents.
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- no right to work sponsorship offered.
- pre-employment checks include right to work verification and dbs checks.
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Company
Overview
2012
Foundation Year
The company was established in 2012 as the starting point of its mission to modernize student accommodations.
29 Communities
Properties Operated
Operates and manages 29 student accommodation communities across the UK and Spain.
10,009 Beds
Accommodation Capacity
Provides housing for over 10,000 students across its portfolio of properties.
£600m Deal
Major Financing
Secured a landmark £600 million funding deal to support its development projects.
- Modernising characterless student halls into vibrant, amenity-rich homes.
- Specialises in residential student accommodation entwined with hospitality-style amenities.
- Standout: Career-launching events and alumni support, including a global network.
- Unusual detail: Repurposes disused offices into high-rise student hubs with gyms, cinemas, coworking spaces.
- We create a vibrant and welcoming community.
- We provide a home that supports student success and wellbeing.
- We innovate and continuously improve to create exceptional living experiences.
- We are always committed to being transparent, honest, and accountable.
- We embrace diversity and strive to create a culture where everyone feels included and valued.
Net Zero by 2050
Environmental Commitment
Striving to achieve net zero status by the year 2050.
50% Reduction
Carbon Emissions Goal
Aiming to reduce operational carbon emissions by half by 2030.
- All new developments adhere to sustainability criteria, including energy-efficient systems and sustainable building materials.
- Operational properties are increasingly using renewable energy sources.
- Focus on reducing waste and increasing recycling across all sites.
- Working towards reducing water consumption and improving efficiency in all properties.
40%
Gender Balance in Leadership
Female representation in senior leadership roles within the organization.
- Committed to fostering an inclusive and diverse workplace.
- Focus on equal opportunities and striving for gender balance in leadership roles.
- Continuously improving gender representation across all teams.
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