Distribution network operator powering London, South East & East England, maintaining electricity networks.
Schedule and coordinate field staff and contractors, manage resources and reporting.
16 days ago ago
£35,158
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Bury St Edmunds, GB
Hybrid
Company Size
6,000 Employees
Service Specialisms
Engineering
Project Management
Consulting
Technical Services
Network Maintenance
Asset Management
Connections Services
Grid Construction
Sector Specialisms
Energy
Transport
Maritime
Nuclear
Solar
Rail
Defence
Aviation
Role
Description
staff scheduling
work management
purchase orders
electricity standards
contractor compliance
customer liaison
To safely schedule staff (direct and contractors) in the Region.
Operate work management tools (MRS), (GPS), (SAP) and PC systems to assist with the issuing and completion of work.
Manage days lost through accidents.
Record and co-ordinate Electricity Guaranteed Standards.
Liaison with customers to make appointments and provide updates on progress with jobs.
Communicate with Field Staff and update systems with timely information from site.
Active participation in Individual Performance Review (IPR) sessions with your Line Manager.
Ensure that the scheduling systems are updated to ensure there is good visibility of all staff.
Manage non-lost time accidents.
Record annual leave and other absence for all field-based staff in the Region.
Safely schedule staff (direct and contractors).
Raise or request Street Works Notices and Permits
Attendance at monthly Team Briefings.
Raise and process purchase orders using SAP, including the generation of management reports.
Provide regular feedback to the Field Engineers and Field Staff Supervisors.
To work as a team with other Delivery & Business Services Administrators, Field Staff Supervisors and Field Engineers to ensure staff are scheduled and utilised.
Achieve full utilisation of the resources and updating scheduling tools or any new scheduling systems.
Schedule staff to keep overtime expenditure to minimum levels.
Take and resolve telephone queries from internal and external customers.
Ensure compliance with procedures.
Ensure that Electricity Guaranteed Standards are followed and correctly recorded.
Update SAP and other systems promptly.
Help investigate customer complaints.
Record annual leave and other absence.
Manage field teams and monitoring Performance and costs.
Communicate with other Directorates to ensure working at the Regional Office.
Accomplish a storm role during emergencies.
Communicate with field staff and update systems to ensure our customers are given up-to-date information about their jobs.
Raise purchase orders promptly.
Communicate with contactors to ensure compliance with section 74 of the New Roads and Street Works Act.
Schedule resources to minimise CML impact and customer complaints.
Communicate with contractors to ensure compliance with section 74 of the New Roads and Street Works Act.
Liaison with Local Authorities regarding NRSWA and Section 74 issues.
Requirements
city guilds
electrical tech
network basics
problem solving
teamwork
motivation
Enthusiastic and without losing sight of safety and security of supply.
Level 3 City and Guilds 2339 formally 2322 certificate in electrical technology engineering (desirable but not essential)
You will require a competent technical person with the ability to solve several tasks and the ability to take on and learn new ones.
A basic understanding of the Network and the types of jobs undertaken.
Team working – The ability to work co-operatively with others to achieve shared goals and improve the contribution of all members of the team.
Motivate and bring staff to their full potential
Benefits
Manage days lost through sickness.
Reservist Leave – Additional 18 days full pay and 22 unpaid
Employee Assistance Programme
Flexible attitude to work and working hours.
Discounted gym membership
Tax efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes
Tenancy Loan Deposit Scheme, Season Ticket Loan
25 Days Annual Leave plus bank holidays.
Occupational Health support
Personal Pension Plan – Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
Switched On – scheme providing discount on hundreds of retailers' products
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Born in 2010
Year of Establishment
The company originated as part of EDF's networks regional carve-out.
£1.7 bn Revenue
Annual Revenue in 2021
Operates regulated electricity networks serving 8 million homes and businesses.
It has built resilience through landmark innovation—funded by Ofgem—for projects like Low Carbon London and Flexible Plug & Play, pioneering smart grid integration.
The company architected and maintains private networks serving Heathrow, Stansted, London Underground and Canary Wharf, showcasing its aptitude in high-stakes infrastructure.
Its rollout of pole-support trusses and smart connection portals highlights a knack for clever engineering that minimizes disruption while boosting reliability.
From carrying legacy cables to orchestrating EV infrastructure and hydrogen experimentation, its story is one of transforming traditional power delivery for modern demands.
Culture + Values
Customer commitment - We put our customers at the heart of everything we do.
Integrity - We act with honesty and integrity in everything we do.
Collaboration - We work together to achieve shared goals.
Excellence - We strive for excellence in all aspects of our work.
Innovation - We embrace innovation and continuous improvement.
Sustainability - We deliver sustainable solutions for future generations.
Environment + Sustainability
Net Zero 2050
Target Year
Aim to achieve net zero emissions by the year 2050.
30% Emissions Reduction
Carbon Target
Aiming to reduce carbon emissions by 30% compared to 2019 levels by 2028.
Welcoming investment in low-carbon technologies and renewable energy solutions.
Committed to decarbonizing the grid, supporting the transition to electric vehicles, and enhancing energy storage capabilities.
Significantly reduced fleet emissions by introducing electric vehicles and low-emission technology.
Inclusion & Diversity
40% Female Leads
Female Representation Target
Targeting 40% female representation in leadership roles by 2025.
26% Workforce Women
Current Workforce Demographics
Currently, 26% of the workforce are women.
11% Ethnic Minorities
Workforce Diversity Makeup
11% of the workforce are from ethnic minorities.
Diversity and inclusion programs focused on career development and recruitment strategies.
Strong commitment to pay transparency and addressing gender pay gaps.