Operations Support Specialist

Description

• Raising of purchase orders & work orders
• Dispatching and scheduling technicians to customer sites
• Planning and support for progression towards any role within Chubb
• Daily invoicing
• Proactively updating customers on service work and enquiries
• Managing customer SLA’s & compliance
• Managing shared email inbox
• Service Coordination of Field Technicians

Requirements

• Experienced working with MS Office - Excel
• Knowledge of Pronto / Salesforce or other ERP / CRM systems (preferred but not essential)
• Experienced with coordinating/scheduling field technicians in a fast-paced environment
• Enjoys working in a team environment
• Experienced with data entry and analysing data
• Australian or New Zealand Citizenship or Permanent Resident
• Ability to support and make a difference to those most vulnerable in our community.
• Familiarity with KPI targets
• Experience within customer service in a call centre/team environment (mandatory)
• Technical aptitude to pick up the industry and role quickly.
• Able to work between hours of 7am-5.30pm on a rotating shift roster

Benefits

• Access to People Matters - an employee discount platform with access to hundreds of discounts across shopping, groceries, health and wellbeing, leisure and entertainment
• Supportive team structure with all training provided.
• Working for a global organisation which brings job stability and where you are treated like family.
• Competitive remuneration package
• Paid university education program through the Employee Scholar Program

Training + Development

Interview process

Visa Sponsorship

Security clearance