Inside Sales Representative

Description

Doman welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Along with the Account Managers / Sales Specialists and Commodity Traders, the ISRs maintain and grow existing customer relationships.

As the Inside Sales Representative (ISR) is one of three key customer facing positions, the ISR plays a primary role in creating the first impressions for excellent customer service and laying the groundwork for a successful order by ensuring order accuracy, verifying order details with the customer, efficiently entering the orders in the system, and relaying vital information to operations team members. The ISR also has the ability to increase sales revenue, order by order, by utilizing Doman's 4A Customer Conversation model.

• Entering orders efficiently and accurately into the order system.
• Sell additional products by recognizing opportunities to up-sell or sell complementary products.
• Promptly answer customer phone calls for orders, quotes, and inquiries.
• Promptly and professionally resolve problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.
• In some regions, partner with Account Managers to manage customer relationships.
• Answer inquiries by clarifying desired information; researching, locating, and providing information.
• Purposes of outbound calls are to fill delivery trucks, follow up on orders, offer sales promotions, and manage Client. Every opportunity to be used to increase the dollar value of an order.
• Relay vital information to operations team members.
• Utilize Doman's 4A Customer Conversation model to determine customer requirements and secure the maximum invoice value for the order.
• Utilize call planning process to place outbound phone calls to customers to promote and sell Doman products and sell promotion programs.

Requirements

Applicants must be legally entitled to work in Canada without sponsorship.

• Excellent customer service skills on the phone
• Very comfortable with Excel, Word, and Outlook; good keyboarding skills and computer skills
• Minimum three years of sales experience
• Excellent knowledge of French is a requirement of the job
• Working knowledge of wood frame residential construction is an asset
• High school graduation is a requirement
• Comfortable with conducting outbound phone calls to existing customers
• Bilingual (French and English) is a requirement
• Formal sales training is desirable
• Prompt and accurate handling of credits and returns.
• Demonstrated ability to anticipate customer needs
• Able to quickly learn technical information specific to the building industry
• Aptitude for numerical calculations

Benefits

Outbound Phone Calls

• Option to purchase Doman Stock at a discount price
• Group pension plan with employer matching contributions
• Commuting expense reimbursement: 100% transit
• Discounts on product purchases
• Scholarships for children
• Professional Development reimbursement
• Annual incentive plan based on company performance
• Fitness reimbursement
• Base salary

Training + Development

Interview process

Visa Sponsorship

Security clearance