Production Support Technician

Description

• Assist in maintaining accurate inventory counts and records.
• Operate hand and power tools safely and in accordance with company procedures.
• Track damaged/missing items and assist with inventory control and logistics.
• Ensure compliance with safety guidelines, building codes, and manufacturer specifications.
• Perform both warranty and non-warranty service with attention to quality and customer satisfaction.
• Prepare and stage materials for field jobs.
• Remaining in a stationary position (e.g., sitting or standing) for extended periods
• Maintain accurate service records and submit reports for completed jobs.
• Occasional lifting and/or moving of items up to 75lbs depending on the role
• Identify and resolve leaks, mechanical issues, and operational problems.
• Load/unload shipments and organize warehouse inventory.
• Prepare parts and materials for field service jobs and installations.
• Receive, inspect, and record incoming materials and products.
• Support delivery logistics and product loading for installation crews.
• Communicate effectively with customers regarding service needs, options, and maintenance recommendations.
• Reseal and waterproof fixtures to prevent leaks and damage.
• Adjust, align, and replace hardware, seals, and glass components.
• Inspect, diagnose, and repair residential and commercial windows, doors, showers, and bath systems.
• Maintain a clean, safe, and orderly warehouse environment.

Requirements

• High school diploma or equivalent (GED) required.
• Ability to safely operate warehouse equipment (forklift certification a plus).
• Field-based or Canvassing Environment: Outdoor work in various weather conditions. Requires walking, standing, and interacting with the public. Travel between locations may be required.
• Strong mechanical aptitude and troubleshooting ability.
• Office Environment: Professional setting with standard office equipment such as computers, phones, and printers. Noise levels are typically low to moderate.
• Use of hands and fingers to operate computers, tools, or equipment
• Proficiency with basic computer systems or inventory software.
• Knowledge of window, door, and glass system components and installation techniques.
• Working indoors and/or outdoors in various environmental conditions
• Call Center Environment: Shared workspace with frequent phone and computer use. Noise level may be moderate due to multiple conversations occurring simultaneously.
• Frequent movement, including walking, bending, reaching, or climbing stairs
• Warehouse Environment: Industrial setting with exposure to varying temperatures, noise, and moving equipment. May require standing, walking, and handling materials or machinery.
• Valid driver’s license and clean driving record (if operating a company vehicle).
• 2–5 years of experience in window, door, or bath/shower installation, repair, or warehouse operations preferred.
• Strong communication and customer service skills.
• Ability to lift and move up to 50-75LBS and work at heights or in confined spaces when required.
• Excellent attention to detail, organization, and time management.

Benefits

• Collaborative – We get further, together. We pride ourselves on having the most talented people in our industry, and we expand what is possible through cohesive teamwork.

Training + Development

Interview process

Visa Sponsorship

Security clearance