Casual Concierge

Description

• Provide 5‑star front‑desk service to residents and guests.
• Assist the Building Manager and Head Concierge with by‑law issues, car‑park matters, reporting, and key audits.
• Monitor visitor, service provider, and goods movements within the building and its surroundings.
• Maintain databases and handle email, telephone, and security intercom enquiries.
• Distribute and secure resident keys, security devices, parcels, and dry‑cleaning items.
• Conduct internal and external patrolling of the premises.
• Complete incident reports and respond to emergencies as required.
• Ensure entryways and lifts remain tidy and presentable.
• Build rapport with residents and cooperate effectively with the team.
• Work collaboratively within a team and adhere to site procedures and company policies.

Requirements

Excel seeks passionate individuals excited about delivering exceptional services for a long‑term, stable opportunity. The role focuses on providing industry‑leading concierge services to residents of upscale Sydney apartment complexes, acting as the building's front face and creating memorable experiences for clients and their guests. It also involves supporting the Building Manager in site maintenance.

Working hours cover Monday through Sunday with morning, afternoon, and overnight shifts. Uniforms are provided—a black business suit with appropriate accessories for men and women—and training is given before the first shift. Applicants must have valid working rights in Australia, and an immediate start is available.

Excel values punctuality, professionalism, and teamwork. Staff are expected to follow site procedures and company policies, present themselves professionally, and be proactive in their duties. The company thanks all applicants and notes that only short‑listed candidates will be contacted.

• Be available to work weekdays and across scheduled shifts.
• Possess front‑of‑house or customer service experience.
• Demonstrate strong written and verbal communication skills.
• Be computer literate in Microsoft Word, Excel, database management systems, and email.
• Maintain professional presentation, punctuality, and proactive attitude.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance