Customer Experience Specialist

Description

• Responsible for scheduling installation appointments while prioritizing customer needs in order to deliver on Bath & Cabinet Expert's promise to provide the best customer experience
• Respond timely and professionally to incoming customer inquiries via phone, email, or text ensuring that all issues are addressed and resolved to the customer's satisfaction
• Provide simple and clear responses to customer questions and service requests
• Resolve problems and handle issues/complaints in a proactive and appropriate manner to ensure that the customer' experience remains positive and satisfactory
• Maintain knowledge of company products, services, and customer service policies
• Participate in trainings, team meetings, etc. and contribute to the team's continued growth and development
• Develop and maintain good rapport with customers
• Accurately log customer communication in the CRM system including appointment details, comments, and follow-up actions to keep the team informed and updated

Requirements

• 2+ year of previous customer service experience preferred
• High School diploma or equivalent required
• Ability to use empathy while speaking with customers and maintain a calm and polite manner in stressful situations
• Ability to interact with customers and other employees in a positive, friendly, and welcoming manner
• Familiarity with customer-relationship management (CRM) software programs (preferred)
• Must be task oriented and driven to meet or exceeds goals
• Must have a customer centric mindset and the ability to consistently provide positive customer experiences
• Ability to explain complex concepts in a clear, simple manner to customers
• Excellent written and verbal communication skills

Benefits

• 401(k) with 4% company match
• Paid holidays, time off, and your birthday off
• Career advancement in a growing company
• Over 2,100 five-star reviews with a 4.9-star average rating More than $200,000 donated to local children's hospitals and youth charities
• Supportive, team-oriented environment
• Competitive base pay + bonus opportunities
• Employee discounts on home improvement services
• Ongoing training and professional development opportunities
• Health, dental, vision, and life insurance options

Training + Development

Interview process

Visa Sponsorship

Security clearance