Associate, Utility Operations

Description

Key duties include responding to customer requests, coordinating communications across SunCentral teams, developing standard operating procedures with sales groups, and managing subscriber data using Excel, utility forms, and proprietary tools. The associate also works on CRM enhancements, builds utility relationships, handles client onboarding, and executes invoicing and monthly financial reports to protect revenue and mitigate risk.

• Respond to customer inquiries via phone and email with timely, accurate information.
• Communicate project timelines, product details, and strategy across SunCentral teams.
• Develop and refine Standard Operating Procedures with Sales and Sales Operations.
• Manage subscriber lists and allocations using Excel, utility forms, and proprietary software.
• Identify and implement improvements to CRM tools and support processes.
• Build and maintain relationships with utilities and industry specialists for accurate bill crediting.
• Lead onboarding for new clients and support acquisition campaigns.
• Execute subscriber invoicing and run monthly aging and collection reports.
• Oversee project revenue and minimize subscriber risk through payment analysis.

Requirements

Successful candidates will demonstrate strong project‑management experience, excellent written and verbal communication, and a detail‑oriented approach to task prioritization. Preferred qualifications include 2–3 years in business or operations, familiarity with the community solar sector, proficiency in HubSpot or similar CRM systems, advanced Excel skills, and the ability to analyze energy production and crediting data.

• Demonstrated project management experience coordinating complex initiatives.
• Strong written and verbal communication for stakeholder and customer engagement.
• Detail‑oriented with systematic task prioritization.
• 2–3 years experience in business, project management, or operations, preferably in community solar.
• Proficiency with HubSpot (or similar CRM) and advanced Excel (PivotTables, VLOOKUP, Data Tables).
• Ability to analyze energy production and solar crediting data.

Benefits

The position offers a base salary of $70,000–$85,000 with a target bonus of 30% of annual compensation, plus a comprehensive benefits package that covers health, dental, vision, generous vacation time, life and disability insurance, parental leave, 401(k) matching, and various stipends for home office and transit. Additional perks include charitable donation matching, paid volunteering time, and professional development reimbursements.

• Base salary $70,000–$85,000 plus target bonus of 30% of annual salary.
• Health, dental, vision insurance with up to 100% premium covered by the company.
• Four weeks vacation plus milestone bonus vacations.
• Company‑paid life insurance, short‑ and long‑term disability coverage.
• Generous parental leave and 401(k) matching.
• Home office setup stipend, public transit reimbursement, and PTO for volunteering.
• Charitable donation matching up to $500 per year.
• Professional development and educational reimbursements.

Training + Development

Interview process

Visa Sponsorship

Security clearance