Service Operator

• Provide cover on various sites throughout NI & GB as and when required
• Any other duties required to ensure an effective and efficient helpdesk service is delivered in accordance with GRAHAM ISO management systems and Quality Control procedures
• Log calls / jobs on the Control Hub database utilising service software (IFS). Calls / jobs may be received by telephone, facsimile, email or in person.
• Tracking job progress against pre-determined KPI’s including maximum allowable response and rectification times and implementing escalation procedures.
• Uploading and amending asset information as held in the Control Hub database
• Operating paper based systems as necessary to compliment the operating software including back-up systems.
• Report back to clients and contract staff on job progress and completion – produce reports.
• Allocating works orders to directly employed maintenance team and / or supply chain.

Essential

1. Demonstrate a minimum of 1 years previous experience in a similar service role

2. Previous experience in a busy office environment

3. Competent IT skills to include Microsoft Outlook and Excel

At GRAHAM, we’re not just one of the UK’s leading Total FM providers - we’re also a trusted University partner, committed to enhancing the student experience for the next generation of leaders, thinkers and entrepreneurs. Your varied, and valued, contribution will help us create a hassle free environment for our clients and Engineers on their individual contracts. Energised by continued growth, and boasting an annual turnover in excess of £1bn per annum, we’re committed to investing in our people and creating the conditions for them to excel. If you are an experienced Service Operator with an appetite to succeed, we want you to join our team!

Desirable

1. Experience in service systems software

2. Previous experience in facilities management industry

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