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Customer Delivery - Senior Advisor
Water Corporation
Senior advisor handling escalated water service issues and customer complaints.
6d ago
A$115,561 - A$115,561
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Balcatta, Western Australia, Australia
Field
Company Size
2,746 Employees
Service Specialisms
Water Supply
Wastewater Management
Sewerage Services
Engineering
Design
Infrastructure Development
Operations & Maintenance
Sustainability Solutions
Sector Specialisms
Water Supply
Wastewater
Drainage
Irrigation
Bulk Water Supply
Drainage Systems Management
Flood Prevention
Land Use Optimization
Role
What you would be doing
decision making
stakeholder management
issue resolution
field support
complaint management
customer collaboration
- Making informed decisions that reflect our values and commitment to service.
- Maintaining a respectful and reputation-enhancing approach, even in difficult situations.
- Leading the resolution of complex customer and community issues, working closely with internal and external stakeholders.
- Acting as the primary contact during field operation challenges—offering calm, clear, and professional support.
- Managing onsite complaints and escalations with empathy and confidence.
- Supporting customers in collaboration across both the Customer and Operations Groups.
What you bring
water utility
microsoft suite
customer-first
clear communicator
relationship builder
customer service
- Experience and or understanding of water utility operational matters will be a bonus.
- A clear communicator who can translate complex issues into everyday language—both in writing and conversation.
- A trusted advisor who can interpret legislation, policy, and procedures across business and operations.
- A relationship-builder who collaborates effectively with internal and external stakeholders.
- Someone with a strong “customer-first” mindset and the ability to communicate clearly and calmly.
- Technologically confident and experienced in using corporate systems and the Microsoft suite.
- A seasoned customer service professional who has handled complex situations with skill and composure.
- Access to long service leave pro rata after 3 years of service
- Full time permanent position based in Balcatta with flexible working options
- Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
- Generous co-contribution superannuation scheme, which offers up to 15.5%. This includes an 11.5% standard employer contribution, plus an additional 2% employer co-contribution that matches your own 2% contribution.
- Salary: $115,561 plus Super & Benefits
- Real flexibility with options to work from home, 9-day fortnight, flexible work hours
- Two well-being days each year to do whatever you need to do to feel good
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- medical assessment
- qualification check
- police clearance
- australian working rights check
Company
Overview
2.6M km²
Operating Area
The company spans across a vast region of 2.6 million square kilometers, ensuring water supply and management across Western Australia.
40% Desalination & Groundwater
Water Sources
Approximately 40% of Perth’s water supply comes from desalination and groundwater sources, supporting the region's needs.
100Bn Liters Recycled
Groundwater Replenishment
The company recycles 100 billion liters of water annually, enhancing groundwater supplies.
- With roots dating back to 1996, this state‑owned utility has evolved from the Water Authority into the backbone of WA’s water life.
- Boasting projects like the new Victoria Dam (built 1990–91 using fly‑ash RCC) and Aboriginal community upgrades, its engineering legacy is vast.
- Financed through customer revenue, most surplus funds are channeled back to the government or reinvested in projects.
- Its asset footprint spans dams, desalination plants, groundwater networks and irrigation schemes like the Ord and Gascoyne.
- Its operations span regional towns (from Karratha to Albany), underscoring its mission to keep WA’s communities flowing.
- An unexpected highlight: its workforce embraces five‑year flexible leave cycles, letting staff recharge creatively.
- We are committed to delivering a service that customers can trust.
- We actively engage with the community to understand their needs.
- We foster a culture of safety, respect, and collaboration.
- We embrace innovation and continuous improvement.
- We are accountable for our actions and decisions.
- We respect the environment and aim for sustainable solutions.
Net-zero by 2050
Net-zero emissions target
A long-term goal to achieve zero net greenhouse gas emissions.
50% emission cut
Greenhouse gas reduction target
Aiming to reduce greenhouse gas emissions by 50% by 2030.
- Investing in renewable energy sources like wind and solar power.
- Focusing on water efficiency to reduce water loss.
- Making significant progress in sustainable waste management practices.
40% by 2025
Women in Leadership Target
Aiming for 40% representation of women in leadership roles by 2025.
32% workforce women
Current Workforce Composition
As of 2023, women represent 32% of the total workforce.
- Focused on increasing gender diversity across all levels.
- Promotes gender pay equity and transparency.
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