Description
driver dispatch
schedule management
problem solving
customer relations
order entry
novatime tracking
The role requires managing driver dispatch throughout the day, maintaining volume targets, communicating professionally, and de‑escalating tense situations while staying calm in a fast‑paced environment. Dispatchers also solve problems quickly, build lasting relationships with customers and drivers, and assist drivers in finding job sites and determining travel times and optimal plant locations.
- Dispatch and control drivers throughout the day, adjusting schedules to meet volume requirements.
- Solve problems promptly while maintaining strong customer/driver relationships.
- Assist drivers in locating job sites and determine travel time and optimal plant locations.
- Accurately enter orders to customer specifications and verify delivery information.
- Handle high call volumes while multitasking with plants, drivers, and office staff.
- Coordinate driver time‑keeping, process time‑off requests, and maintain schedules.
- Review driver timecards, delivery reports, and track time in NovaTime.
Requirements
dispatch management
customer service
high school
bilingual
computer skills
team management
Candidates must have at least three years of customer service and dispatch management experience, including prior team management, a high school diploma or GED, and preferably dispatch tracking and scheduling experience. Bilingual ability in Spanish/English is a strong plus, and solid computer skills are required.
The hiring process involves a background check, motor vehicle record check, 5‑panel drug screen, fit‑for‑duty physical if needed, and a paid orientation, with a supportive team throughout the career.
- Communicate professionally via phone/radio and de‑escalate tense situations.
- Remain calm and decisive in high‑stress, fast‑paced environment.
- Minimum 3 years of customer service experience.
- At least 3 years of dispatch management experience.
- Prior experience managing a dispatch team.
- High school diploma or GED required.
- Dispatch tracking and scheduling experience preferred.
- Bilingual Spanish/English highly valued.
- Proficient computer skills, including typing and internet navigation.
- Background check.
- Motor vehicle record check.
- 5‑panel drug screen.
- Fit‑for‑duty physical (if applicable).
Benefits
Benefits include work in a recession‑resistant industry with consistent hours and work‑life balance, overtime opportunities, paid holidays, paid time off, a 401(k) with employer match, medical/dental/vision coverage, company‑paid life insurance, and short‑ and long‑term disability insurance.
Twin Falls and the surrounding Magic Valley offer a low cost of living, abundant career opportunities in agribusiness, healthcare, and manufacturing, and abundant outdoor recreation such as the Snake River Canyon, Shoshone Falls, hiking, kayaking, skiing, and even BASE jumping, providing a balanced lifestyle and strong community.
- Recession‑resistant industry with consistent work and work‑life balance.
- Overtime opportunities.
- Paid holidays and paid time off.
- 401(k) with employer match.
- Medical, dental, and vision plans.
- Company‑paid life insurance.
- Short‑ and long‑term disability insurance.
- Paid orientation.
- Supportive team throughout career.
Training + Development
Information not given or found
