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Customer Service and Sales Advisor Trainee
Epb
Trainee providing customer service while learning sales and product knowledge.
10d ago
Entry-level
Full Time
Chattanooga, TN
Field
Company Size
1,000 Employees
Service Specialisms
Electricity
Internet
Telecommunications
Cable TV services
Energy Solutions
Small Business Internet
Enterprise Internet
Hosted Phone Solutions
Sector Specialisms
Energy
Telecommunications
Infrastructure
Utilities
Residential
Commercial
Role
What you would be doing
customer service
sales advising
phone training
call handling
coaching
policy knowledge
- Develop a strong understanding of company policies and procedures.
- Begin taking calls full-time under direct coaching and supervision.
- Continue with limited phone training to enhance customer service skills.
- Apply learned skills to provide effective customer service and support.
- Move to the call center floor to work a typical shift as a Customer Service and Sales Advisor.
- Receive ongoing feedback and coaching to improve performance.
- Apply all acquired skills and knowledge to deliver exceptional customer service and drive sales.
- Participate in limited phone training to familiarize with customer interactions.
What you bring
intranet
microsoft
high school
customer service
adaptability
communication
- Successfully complete the trial employment period to transition into the permanent role.
- Ability to adjust to changing situations and work effectively in a dynamic environment.
- Previous customer service experience and/or training.
- High school diploma or equivalent is preferred, but relevant experience will be considered.
- Working knowledge and experience in Intranet software and Microsoft.
- Successfully pass sales and call center pre-employment assessments.
- Learn basic systems and skills related to customer accounts, outages, payments, and service reconnections.
- Acquire in-depth knowledge of complex electric and fiber orders.
- Excellent written, verbal, and listening skills.
- Basic knowledge of office tools provided on each PC (Word, Excel, Access, and Powerpoint).
- Receive training on product positioning and sales techniques.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Since 1935
Year of founding
This year marks the company's long-standing commitment to innovation and service in energy, internet, and smart city technologies.
1 Gbps
Internet Speed
The company was the first in the United States to offer this groundbreaking internet speed, setting a new standard for connectivity.
- Offers innovative solutions in energy, internet, and smart city services.
- Focus on sustainability and cutting-edge technology.
- Provides the nation's fastest internet service.
- Energy services include power generation, distribution, and smart grid technologies for efficiency and reliability.
- Pivotal role in Chattanooga's smart city initiatives, integrating data and technology for smarter living.
- Key driver of economic growth in the region, providing high-quality infrastructure for local businesses and homes.
- Fiber optic network contributes to Chattanooga’s reputation as the 'Gig City'.
- Committed to sustainable practices, emphasizing renewable energy sources and eco-friendly technologies.
- Mission: 'enhance the quality of life in our community by providing energy, communications and related services reliably, efficiently, and courteously at the best possible value.'
- Vision: 'aspire to be our community’s greatest asset.'
- We start with 'yes' — embracing innovation and possibility via our 100% fiber‑optic infrastructure.
- Organizational culture built around customer service: intentional hiring, training and rewarding of behaviors that treat customers 'as if they have a choice.'
- Investing in employees through medical/dental/prescription benefits, tuition reimbursement, paid leave, onsite clinic and fitness, EV charging, and retirement savings.
- Energetic, supportive culture: co‑working spaces, team celebrations, performance feedback, and recognition.
10M kWh/year
Energy Saved
Smart grid solution reduces electricity consumption, contributing significantly to energy efficiency and cost savings.
972 Cars Removed
Carbon Impact
Efficient grid operations lead to substantial carbon dioxide reduction, equivalent to taking a large number of cars off the road.
$2.6M Annually
Cost Savings
Smart grid implementation results in significant financial savings through reduced energy consumption.
630,000 Truck Miles
Mileage Reduced
Smart switches and grid improvements lower the environmental impact by reducing truck-miles and associated emissions.
- Solar Share community solar initiative powers homes and supports renewable energy credits.
- Recycling and composting efforts divert significant waste and contribute to environmental sustainability.
- Home energy upgrades improve efficiency and reduce overall carbon footprint.
- Microgrid with clean energy sources provides reliable power with a quick payback period.
- Fuel fleet optimization includes increased use of biodiesel and hybrid vehicles.
48% women workforce
Workforce Diversity
Approximately 48% of the overall workforce is women, reflecting the company's commitment to gender diversity.
35% women leadership
Leadership Representation
About 35% of leadership roles are held by women, indicating progress toward gender balance in leadership positions.
By 2028 goal
Representation Growth
The company aims to increase representation of women and underrepresented groups in technical and leadership roles by 2028.
- Diversity statement: “No matter who you are, we want you to feel comfortable being you. We’re committed to creating a workforce that reflects the diversity in our community.”
- Hiring screens for passion for service and community orientation; interviews candidly present role challenges.
- Around‑the‑clock customer service staffing (24/7/365) reflecting commitment to inclusivity in service.
- Investments in employees include benefits and programs accessible to all regardless of background.
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