Description
cms management
data analytics
media tracking
press releases
copywriting
crisis comm
You’ll be right at the heart of how we connect with customers, colleagues, communities and partners. From shaping our external voice to keeping our internal communications sharp and timely, your work will help ensure people feel informed, supported and confident in the services we provide. This is a brilliant opportunity to make your mark, lead on exciting projects and bring fresh ideas to the organisation.
- Building strong relationships with local media and partners.
- Championing brand consistency.
- Spotting and shaping good news stories that celebrate success, improve trust and highlight customer impact.
- Tracking media coverage, industry trends and emerging opportunities.
- Completion of all new starter documentation including signed T&Cs
- Delivering effective internal communications for operational and customer-facing teams.
- Producing compelling copy for websites, social channels, newsletters, briefings and internal platforms.
- Ensuring safeguarding, confidentiality, information governance and compliance requirements are met in all communications.
- Helping to strengthen the Torus and HMS brands
- Supporting crisis and issues communications, including topics like damp, mould and safety, ensuring responses are timely, accurate and reassuring.
- Working closely with our wider Communications team to support organisation-wide campaigns, cultural change and continuous improvement.
- Preparing news releases, responding to enquiries and managing onsite opportunities at events.
- Using Content Management System tools to keep our digital content fresh, accessible and up to date.
- Leading face-to-face engagement sessions with front-facing teams.
- Working with senior leaders across Assets and HMS teams to plan, prioritise and deliver key communications.
- Creating bold and engaging campaigns, including social media, that cut through and boost our external presence.
- Using data, research and insight to measure engagement and shape future communication activity.
Requirements
social media
project management
cms
marketing
degree
resilience
High Impact Communications
If you’re an experienced communications professional who thrives in a fast-paced environment, knows how to tell powerful stories and create engaging campaigns, we’d love to hear from you.
At Torus, we’re proud of the work our teams do to maintain and build safer homes, provide services people can trust and to grow stronger communities. We’re searching for a creative, confident and proactive Communications Officer to help shine a light on the vital work of our Assets and HMS teams, showcasing our commitment to safety and quality and our successes to strengthen our brand, ensuring colleagues, customers, and communities feel fully informed and supported.
- Occupational Health Questionnaire – Fit for Work
- A hands-on, can-do attitude and strong communication skills.
- DBS check (if required for role)
- High levels of motivation, resilience, curiosity and commitment to improvement.
- Experience in social media management, content creation and working at pace.
- Proven experience developing and delivering communication strategies.
- Qualification certificate check
- Strong project management skills and the ability to navigate change confidently and inclusively.
- Confidence presenting, influencing and inspiring others.
- Right to work verification
- Degree-level education or relevant training/experience in communications.
- Ability to interpret data and insight to improve engagement.
- A professional qualification in marketing, communications, brand, media or digital (or equivalent experience).
- 2x completed references
- Ability to build trust with colleagues, partners, tenants and stakeholders.
- Strong digital skills, including social media platforms and CMS.
Benefits
This is a hybrid role, with a weekly team day every Wednesday in our Liverpool office. The successful candidate will also be expected to have a presence at our HMS office in Stonebridge, and as required, at our offices in Warrington and St. Helens.
- Stage 2 – 22nd January 2026 – Face-to-Face Interview: Successful candidates from Stage 1 will be invited to a second, in-person interview at our Liverpool City Centre office, which will include a presentation and competency-based questions.
Training + Development
Information not given or found
