Customer Care Co-ordinator

Description

• Manage scheduling and monitor supplier performance
• Process invoices, order materials and PPE, and maintain accurate plot files

As a Customer Care Co-ordinator, you’ll be the first point of contact for homeowners and housing associations, ensuring customer needs are managed efficiently and professionally.

• Liaise with Sales, Site, and Commercial teams to resolve queries

Providing vital administrative and communication support to the Customer Care Team, you’ll help to deliver exceptional service and maintain the smooth operation of the department across the Yorkshire region.

You’ll handle customer enquiries and log all issues on COINS, our ERP system, co-ordinating repairs and remedial work with technicians, subcontractors, and site teams to meet company service levels and warranty requirements.

• Support customer satisfaction surveys and follow-up calls

Requirements

• Good organisational skills
• Experience with Microsoft Office
• The ability to work well individually or as part of a team
• Experience in a professional secretarial, PA, or administrator role
• Excellent interpersonal and communication skills

Benefits

In return for your dedication, you’ll play a key role in our welcoming, family-run business where we value our people as much as our customers. With competitive benefits, long-term stability, and a genuine sense of teamwork, this is a role where you can grow and diversify your skill-set, gaining valuable customer service skills and building your future worth.

• Competitive salary
• Contributory Pension Scheme
• Life Assurance

Training + Development

Interview process

Visa Sponsorship

Security clearance