Kablio AI
AI Turbo Recruiter
Want to hear how I work? Hit play.Kablio AI applies for you. You just show up to the interviewKablio AI helps you secure roles in construction, clean energy, facilities management, engineering, architecture, sustainability, environment and other physical world sectors.
Get hired, get rewarded!
Land a job through Kablio and earn a 5% salary bonus.
Exclusive benefits*
Applies only to jobs included in the bonus program.5%Bonus
Customers and Engagement Team Member - 31985
Environment Agency
Job focuses on managing and responding to customer enquiries and information requests, improving customer service, and building relationships with internal teams.
15d ago
Entry-level, Junior (1-3 years)
Full Time
Ipswich, England, United Kingdom
Hybrid
Company Size
10,000 Employees
Service Specialisms
Environmental Consulting
Flood Risk Management
Water Quality Management
Waste Management
Conservation
Environmental Monitoring
Pollution Control
Ecology Services
Sector Specialisms
Flood management
Waste management
Land pollution regulation
Water pollution regulation
Conservation
Water resources management
Inland rivers management
Estuaries management
Role
What you would be doing
client delivery
customer support
mailbox management
enquiry routing
enquiry management
- Building relationships with internal teams to identify service improvements and process gaps.
- Champion great customer service and support wider teams to be customer focused
- Monitor and manage shared mailboxes.
- Ensuring enquiries are correctly allocated and directed to the appropriate technical teams.
- Manage and respond to complex customer enquiries and information requests within statutory timeframes (e.g. Environmental Information Regulation and Freedom of Information Requests).
- Be an important team player within the Customers and Engagement team, actively contributing to the varied workloads
What you bring
it skills
ms office
customer service
foi act
analytical
time management
- Strong organisational and time management skills, with the ability to manage a reactive workload and meet tight deadlines.
- A positive, proactive attitude and ability to work independently and as part of a team.
- Proven IT skills, especially Microsoft Office (Word, Outlook, Excel, Teams, SharePoint).
- Excellent interpersonal skills and confidence in engaging with customers and colleagues.
- Excellent written and verbal communication skills, with the ability to produce high-quality, plain English responses.
- Knowledge of the Freedom of Information Act and Environmental Information Regulations.
- Analytical skills and attention to detail.
- Understanding of data protection principles.
- Ability to cope well under pressure and respond to changing priorities.
- Experience in customer service (internal or external), both face-to-face and over the phone.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- dbs check (disclosure and barring service) may be required
Company
Overview
- Established to regulate and protect the environment, the agency plays a pivotal role in safeguarding natural resources.
- With a mission to create a cleaner, healthier environment, it ensures proper management of water, waste, and air quality.
- The agency works on diverse projects, from flood defense systems to energy-efficient infrastructure, enhancing public safety.
- Key areas of specialization include water resources, marine protection, waste management, and sustainability in transport and utilities.
- It operates across a broad spectrum of sectors, coordinating with governments and private entities to drive environmental improvements.
- Notably, it manages complex flood risk programs and pollution control measures, often taking innovative approaches to problem-solving.
- The agency is a cornerstone of the UK's environmental policies, ensuring compliance and setting benchmarks for future generations.
- We put the environment first in everything we do.
- We work in partnership with others to achieve common goals.
- We are innovative, using data and technology to drive change.
- We are committed to protecting and improving the environment for future generations.
- We are passionate about sustainability and resilience.
- We support people to thrive, learn, and grow.
21% decrease
Carbon Footprint Reduction
Between 2019 and 2021, actively reducing greenhouse gas emissions.
1.3M properties
Flood Risk Reduction
Engaged in initiatives to mitigate flood hazards.
10,000 hectares
Land Restored
Committed to protecting and enhancing natural habitats.
- Net Zero target by 2050.
- Invested in sustainable infrastructure, such as flood defences and biodiversity improvements.
- Promoting a green recovery from the COVID-19 pandemic by supporting sustainable development.
6.6% gender pay gap
Reduced Gender Pay Gap
The company has successfully reduced its gender pay gap to 6.6% in 2021, reflecting progress toward pay equity.
34% female leaders
Women in Senior Roles
34% of senior leadership positions are held by women, showcasing increased representation at executive levels.
- Action plan in place to increase diversity across the workforce.
- Launched an initiative to increase the representation of ethnic minorities within leadership positions.
- Annual diversity and inclusion training for all staff.
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio