IS Service Owner for ABB Products

Description

• Designing, implementing and maintaining the framework to deliver the services in scope, on time, within budget, and in line with the customer’s expectations.
• Serving as the escalation point in case of a severe problem in the service and works with the service line to get the service back on track.
• Ensuring hands-on involvement in operations within the service area; creating effort, time, and cost estimates for demand requests (projects, solutions, deployments, and handover to operational vendors), and ensuring that the service reaches its targets with the increase in performance year after year.
• Managing structured and unstructured product data repositories
• Providing leadership for multiple Service Managers, each responsible for multiple services.
• Managing the stakeholders/business/customer/consumer expectations for the service in scope.
• Managing multiple third-party global vendor contracts to assure high service quality and optimize the cost.
• Supporting all internal IS and cross-functional processes related to IS service delivery or IS service demand in the relevant service area of responsibility.

Requirements

• Around 10 years of experience in IT/ Master Data Services.
• You are highly skilled in Service Management and you have experience working with Master Data Management applications.
• Fluent English.
• Extensive knowledge of Product Information Management Systems or Master Data Management systems.
• Degree in in IS Management or Architecture or equivalent work experience.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance