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Jll

Process Standards Manager

Company logo
Jll
JLL provides professional services in real estate and investment management worldwide.
Oversee creation, maintenance, and governance of IFM process documentation and standards.
6d ago
Intermediate (4-7 years), Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Chicago, IL
Office Full-Time
Company Size
102,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
documentation audits
process development
onboarding support
playbook management
adoption collaboration
repository management
  • Facilitate periodic reviews and audits of documentation to ensure relevance, accuracy, and compliance with company and client standards
  • Develop, maintain, and govern process documentation, SOPs, workflows, and operational standards across all IFM functions
  • Support onboarding and training initiatives by providing clear, accessible process materials and documentation
  • Partner with subject matter experts to translate operational practices into scalable, documented processes and governance frameworks
  • Own the lifecycle of playbooks and procedural guides, ensuring timely updates, version control, and change management processes
  • Collaborate with COE leaders, Delivery Managers, and field teams to drive adoption and accountability across the organization
  • Maintain centralized repositories and digital tools for documentation access, tracking, and continuous improvement initiatives
What you bring
sharepoint
visio
smartsheet
cmms
5+ years
process improvement
  • Experience working within Integrated Facility Management or Center of Excellence environments
  • Detail-oriented with a structured, proactive approach to managing complex documentation portfolios
  • Familiarity with audit procedures and compliance frameworks
  • Experience with digital documentation tools (SharePoint, Visio, Smartsheet)
  • Knowledge of continuous improvement methodologies and process optimization
  • Knowledge of service delivery models and operational best practices in facilities management
  • Basic understanding of training program development and onboarding processes
  • 5+ years of experience in facilities operations, process improvement, or program management
  • Exceptional writing, formatting, and communication skills across technical and non-technical audiences
  • Familiarity with CMMS platforms (Corrigo preferred) and facilities workflows
  • Strong background in documentation governance, SOP development, and standards enforcement
  • Understanding of centralized repository management and access control systems
  • Proven experience in change control processes and version management
  • Experience with stakeholder management and cross-functional collaboration
Benefits
Information not given or found
Training + Development
Information not given or found
Company
Overview
$20+ billion revenue
Annual Revenue
JLL generated over $20 billion in revenue in 2021, demonstrating strong financial performance.
  • Founded over 200 years ago, JLL has become a global leader in real estate services and investment management.
  • With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets.
  • JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios.
  • The company is known for its innovative solutions in real estate technology and sustainability.
  • Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory.
  • JLL has pioneered the integration of data-driven insights into real estate decision-making.
  • The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure.
  • Notable for its long-standing history, JLL continues to shape the global real estate landscape.
Culture + Values
  • Integrity, teamwork and ethics in all of our actions
  • Respect for people, their contributions and personal growth
  • Customer-driven focus with a commitment to excellence
  • Commitment to sustainability and the environment
  • Innovation and creativity in everything we do
  • Building strong relationships and trust with our clients, partners, and communities
Environment + Sustainability
Net Zero 2040
Carbon Target
Aiming to achieve net zero carbon emissions by 2040 through comprehensive sustainability strategies.
50% by 2030
Emission Goal
Reducing carbon emissions from managed buildings by 50% by 2030.
10% by 2025
Water Efficiency
Aiming for a 10% reduction in water usage per square foot by 2025.
100% Renewable
Energy Source
Targeting 100% of energy from renewable sources for managed properties by 2030.
  • Implementing green building certifications for managed properties, such as LEED and BREEAM
  • Assisting clients in reducing their carbon footprint by optimizing building operations and energy use
Inclusion & Diversity
40% Gender Representation
Target for Senior Leadership
Aim to achieve 40% gender representation in senior leadership roles by 2025.
35% Women in Workforce
Global Workforce Composition
Currently, women make up 35% of the global workforce, with efforts focused on increasing their presence in leadership.
  • Dedicated programs for advancing women’s leadership and mentorship.
  • Partnerships with external organizations to promote gender equality in real estate.
  • Ongoing efforts to foster an inclusive work environment for employees of all backgrounds.
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