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Collections Officer | Parramatta
Heidelberg Materials Australia
Handle high-volume collection calls, manage accounts, negotiate arrears, report and support credit.
2d ago
Junior (1-3 years)
Full Time
Parramatta, New South Wales, Australia
Office Full-Time
Company Size
11,000 Employees
Service Specialisms
Technical and Testing Services
Mobile Plants
Landfill Services
Asphalt Production
Concrete Supply
Aggregates Supply
Recycled Construction Materials
Sustainability Solutions
Sector Specialisms
Civil Construction
Infrastructure Projects
Residential
Commercial
Industrial
Road Base
Asphalt
Recycling
Role
What you would be doing
credit applications
diary tracking
report generation
debt collection
credit management
risk escalation
- Ensuring all customer accounts have a valid credit application on file
- Utilising a diary system to ensure strict follow-up with internal and external customers
- Generating, reviewing, and distributing various reports
- Negotiating the collection of outstanding balances which have fallen into arrears
- Ensuring customer credit claims are recorded and managed through to conclusion
- Assisting the Collections Manager as required
- Handling a high volume of collection calls to assigned customer base
- Managing customer orders within assigned credit limits
- Proactively identifying and escalating risks to the Collections Manager
- Monitoring and reporting in real time of payment deterioration
- Collaborative with the Sales Function to resolve matters that may delay payment
What you bring
time management
resilience
collections
customer service
sap
portfolio management
- Exhibit strong and effective time and diary management skills and experience
- Possess a high level of resilience and adaptability to changing situations
- Have a minimum 1-3 years’ experience in a collections / recovery role
- Can deliver remarkable customer service and exceptional recovery results
- Have utilised SAP in previous employment
- Are experienced in managing a high value and volume customer portfolio
- Flexible in your approach with workdays and working hours
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
- A leading supplier of construction materials and provider of products and services to the construction industry.
- With a legacy spanning several decades, building a strong foundation in providing high-quality materials and solutions.
- Involved in key industries such as transport, utilities, and industrial sectors, providing essential products like concrete, aggregates, and cement.
- Committed to sustainability, producing eco-friendly products and solutions.
- Projects range from major infrastructure developments to smaller residential builds, emphasizing quality and innovation.
- The company has a rich history of growth and expansion, integrating advanced technologies into their processes.
- We create and promote a strong and inclusive culture
- We act responsibly and in the best interest of our community and the environment we operate in
- We look out for each other
- We recognise contributions and celebrate success
- We drive fast continuous improvement and progression
- We work together to overcome challenges
- We promote a culture of flexibility and adaptability
- We build trust through open communication
- We are accountable for our decisions and actions
- We strive to create value for our business, each other and our customers
- We act with high energy, urgency and passion
- We always act as if it's our own business
50% revenue
Low-Carbon Products Target
Generate 50% of revenue from low-carbon and circular products by 2030 through the 'ecolution' programme.
400 kg CO₂
Emission Reduction Goal
Reduce specific net CO₂ emissions to 400 kg per tonne of cementitious material by 2030, nearly halving 1990 levels.
26.7% reduction
Scope 1 & 2 Emissions
Target a 26.7% reduction in gross Scope 1 & 2 CO₂ emissions per tonne of product by 2030 (2020 base).
95% reduction
Net-Zero Target
Aim for a 95% reduction in Scope 1 & 2 CO₂ emissions and a 90% reduction in absolute Scope 3 emissions by 2050 (2020 base).
- Operate low-carbon concrete range 'Enrich-30/40/50' with guaranteed 30%, 40% or 50% CO₂ reduction (A1‑A3 cradle‑to‑gate)
- Pioneer world’s first industrial‑scale CCUS plant at Brevik, Norway, enabling launch of net‑zero cement ('EvoZero') in 2025
- Deploy carbon capture, utilisation and storage (CCUS) projects projected to cumulatively save 10 Mt CO₂ by 2030
- Ultimate goal: carbon‑neutral cement and concrete across the portfolio by 2050 (net‑zero across value chain)
- Science‑based targets (SBTi): reduce gross Scope 1 & 2 CO₂ per tonne by 26.7% and absolute Scope 3 emissions by 25% by 2030 (2020 base)
- Local country management and international workforce reflect market and customer diversity.
- Complementary team composition across management and other teams in internationality, expertise, experience, age, and sexual orientation.
- Women in management positions reflect the proportion of women in the total workforce in Germany.
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