Field Service Engineer

• Identify potential enhancements or additional solutions that could support customer operations, sharing insights with the relevant teams for follow-up.
• Support internal development by sharing expertise gained from field experience and collaborating with engineering and sales teams.
• In addition to field support, the Field Service Engineer acts as a critical link between customers, Camfil's engineering/product and the sales team ensuring alignment with company mission, values, and financial objectives.
• Maintain effective communication between customers, engineering/product teams, and sales teams.
• Collaborating with internal teams on projects and commissioning activities to provide on-site guidance, mentoring, and hands-on technical training.
• The Field Service Engineer is responsible for delivering technical site support across assigned territories by identifying and addressing customer issues and providing tailored Camfil solutions.
• Perform installation, commissioning, start-up, inspection, and service visits for complete air inlet and exhaust systems (including diverter dampers) on gas turbines, ensuring operations meet specifications.
• Identifying cross-selling opportunities during customer engagements by recognizing additional customer needs and proposing value-added Camfil solutions.
• Inspect and maintain self-cleaning pulse systems and diverter dampers, ensuring all components are functioning optimally.
• Prepare and deliver detailed technical reports, inspection findings, and technical information packages for customers and internal stakeholders.
• Advise sales and engineering teams on customer satisfaction, system performance, and recommendations for product improvements.
• Support commercial efforts by helping position Camfil as a trusted technical partner through on-site expertise and customer-facing professionalism.
• Safety & Compliance Orientation: Applies strict adherence to safety protocols and compliance standards during all site activities.
• Train internal Camfil service teams, project teams, and cross-functional colleagues on technical procedures, best practices, and safety standards.
• Provide technical mentoring during project commissioning activities, ensuring seamless knowledge transfer within the organization.
• Supporting Camfil's service teams by delivering internal training programs, sharing technical knowledge, and enhancing team capability.
• Prepare method statements with detailed safety protocols and clear execution steps for all site activities.
• Conduct filter element replacements, evaporative cooler media pad changes, and assess reservoir water quality.
• Conducting periodic site visits to customer facilities to proactively monitor system performance, address operational challenges, and flag potential issues.
• Act as a trusted advisor to customers by recommending system upgrades, maintenance improvements, and efficiency enhancements.
• Conduct periodic customer site visits to proactively monitor system performance, identify potential issues, and propose preventive or corrective actions.

Skills (Problem-solving requirements, people skills requirements)

2. Proactive Customer Engagement & System Monitoring

• The role requires expertise in installation, commissioning, maintenance, and inspections of air inlet and exhaust systems on gas turbines.
• 5-8 years of experience in field service engineering, technical support, or project execution within the clean air solutions, HVAC, or industrial filtration industry.
• Solid understanding of industry safety protocols, site compliance standards, and operational best practices in field service environments.
• Technical Mastery: Advanced knowledge of air filtration systems, gas turbines, and ability to interpret drawings, P&IDs, and technical manuals.
• Proven expertise in site installation, commissioning, inspections, and technical maintenance of air inlet and exhaust systems for gas turbines or similar equipment.
• Organizational Skills: Manages multiple tasks effectively, plans site activities, and prioritizes time efficiently.
• Communication & Collaboration: Communicates clearly with customers and internal teams; mentors colleagues and supports cross-functional collaboration.
• Additional certifications in industrial maintenance, gas turbine systems, or safety standards (e.g., confined space, hot work) are a plus.
• Experience in collaborating with engineering, operations, and sales teams to deliver high-quality service solutions.
• Problem Solving & Innovation: Quickly identifies technical issues and develops effective, practical solutions.
• Resilience & Adaptability: Performs well under pressure in dynamic field environments and handles complex challenges independently.
• Bachelor's Degree in Mechanical Engineering or a related technical field.
• Customer-Centric Mindset: Builds trust and maintains strong client relationships through professional service and support.

Being part of our team means that you will be part of a company that values innovation, collaboration, and making a positive difference in the world.