Service Stream
Provides integrated infrastructure services to utilities, telecommunications, and energy sectors.
3 days ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Melbourne, Victoria, Australia
Office Full-Time
Company Size
3,000 Employees
Service Specialisms
Sector Specialisms
Description
service reliability
incident management
stakeholder communication
service monitoring
itil implementation
change management
You will be responsible for ensuring the reliability, quality, and efficiency of IT services across the business. Acting as the link between technical teams and key stakeholders, you will lead major incident responses, coordinate cross‑functional teams, and maintain clear communication to restore services quickly and effectively. You will also drive continuous improvement by monitoring service performance, conducting post‑incident reviews, and implementing ITIL‑based best practices. Additionally, you will manage service delivery pipelines, support change management, and provide backup Service Desk support.
- Ensure reliability, quality, and efficiency of IT services across the business.
- Lead major incident responses and coordinate cross‑functional teams.
- Maintain clear communication with stakeholders to restore services quickly.
- Monitor service performance and conduct post‑incident reviews.
- Implement ITIL‑based best practices and drive continuous improvement.
- Manage service delivery pipelines and support change management.
- Provide backup Service Desk support as needed.
Requirements
itil
servicenow
jira
aws
azure
5+ years
Primary Location VIC - Melbourne - 655 Collins St. Are you ready to take ownership of IT service delivery and incident management in a dynamic environment? We’re looking for an experienced professional to join our team and drive operational excellence across our technology platforms.
The role is a permanent, full‑time position in Melbourne reporting to the Digital Support Manager. It is open only to Australian citizens.
- Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
- Must be an Australian citizen.
- 5+ years’ experience in IT service delivery, operations, or incident management.
- Strong understanding of ITSM principles and incident response frameworks.
- ITIL Foundation certification (or higher).
- Hands‑on experience with ITSM tools such as ServiceNow or Jira Service Management.
- Excellent communication skills – able to translate technical details into clear business updates.
- Familiarity with cloud services (AWS, Azure) and automation/scripting is highly regarded.
Benefits
Training + Development
Interview process
Visa Sponsorship
- only australian citizens eligible; no visa sponsorship.
Security clearance
Overview
- Evolved over decades to become a key player in delivering integrated infrastructure services across Australia.
- Specializes in managing complex networks and providing solutions for utilities, telecommunications, and energy sectors.
- Services span asset construction, maintenance, and management, handling everything from underground utilities to large-scale infrastructure projects.
- Trusted to support essential services across diverse industries, with a strong track record in both regional and urban environments.
- Consistently innovates to meet the growing demand for sustainable and future-proof infrastructure solutions.
- Involved in major projects, including the rollout of national telecommunication networks and large-scale energy systems.
- Delivers value through strategic partnerships, specialized knowledge, and advanced technology, ensuring operational excellence.
- Recognized for commitment to quality, with a reputation for managing large, technically challenging projects with precision.
Culture + Values
- Safety is our priority in all aspects of our operations.
- We act with integrity and are committed to ethical business practices.
- We are focused on delivering excellent customer outcomes.
- We work as a collaborative team, supporting each other to achieve common goals.
- We value innovation and are committed to continuous improvement.
Environment + Sustainability
2050 net zero
Net Zero Target
Aiming to achieve net zero emissions by the year 2050.
- Committed to achieving net zero emissions by 2050.
- Carbon reduction initiatives across operations.
- Sustainability embedded into business practices and decision-making.
- Continuously reducing energy consumption and waste production in projects.
Inclusion & Diversity
20% Representation
Women in Non-Traditional Roles
Signifies the proportion of women in roles typically occupied by men, highlighting gender diversity in workforce distribution.
- Focused on creating an inclusive and diverse workplace.
- Actively encourages diverse talent across all levels of the organization.
- Implemented training and development programs aimed at improving gender equality.