Employee Service Center Lead

Description

• Provides support services to Payroll and Benefits department and assists Global Employee Service Center Supervisor with various activities as required.
• Ensures appropriate workload distribution, monitors project schedules and agent availability status to ensure adequate coverage.
• Assists Global Employee Service Center Supervisor by providing leadership and training to Service Center staff.
• Acts a liaison between employees and the payroll or benefit departments to resolve issues and inquiries.
• Identify process improvement opportunities to drive operational efficiencies and implement improvements to optimize the user experience.
• Performs audits to ensure accuracy and conformity to company policies.
• Assists national and international employees with payroll, health, life, disability, retirement, and related HR inquiries via telephone and other digital platforms.
• Monitors online ticketing system and assigns to appropriate group or agent.

Requirements

• Bachelor’s degree in HR or related field of study from an accredited university or college, or 8 years of equivalent experience in lieu of degree
• Minimum 3 years of experience in HR related functions: understanding company policies, benefits, payroll and other HR disciplines
• Minimum 3 years of experience using Microsoft Office Suite programs.
• A University Hire with 1-2 years of experience or 5-6 years of relevant work experience

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance