Senior De-Looping Planner at Doocey Group in Birmingham, England, United Kingdom | Kablio
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Senior De-Looping Planner
Doocey Group
Specializing in civil engineering, construction, and infrastructure across multiple sectors.
Coordinate de‑looping projects, manage stakeholder communication, and ensure regulatory compliance.
5 days ago ago
Experienced (8-12 years), Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years)
Full Time
Birmingham, England, United Kingdom
Field
Company Size
250 Employees
Service Specialisms
Civil Engineering
Construction Services
Project Management
Engineering
Design
Infrastructure
Specialist Contracting
Construction Management
+1 more
Sector Specialisms
Telecommunications
Gas Utilities
Water Utilities
Electricity Utilities
Multi-Utilities
Civil Engineering
Groundworks
Water Industry Pipeline Projects
+6 more
Role
Description
survey scheduling
excavation planning
defect management
customer reporting
close-outs
de-looping
Liaise directly with customers via phone and email, providing updates, resolving queries and maintaining satisfaction within agreed SLAs
Lead daily de-looping calls to review current and upcoming work, ensuring progress is on target and updates are shared with customers
Schedule and manage survey and excavation appointments, updating diaries for surveyors and communicating times to all parties
Attend weekly performance and progress meetings to review targets and provide feedback
Coordinate planning meetings with the Planning Manager and contractors to ensure smooth delivery of works
Track and update customer complaints and enquiries, ensuring accurate records and timely follow-up through internal reporting systems
Manage and prioritise 2hr/4hr defects, ensuring timely resolution
Conduct customer close-outs to confirm satisfaction and compliance with client standards
Requirements
microsoft office
gcses
it proficiency
crm
customer service
organised
Comprehensive knowledge of Microsoft Office software, especially Microsoft Word, PowerPoint and Excel
GCSEs Grade 9-4 or equivalent
Calm under pressure
Strong IT proficiency
Adaptable and flexible
Ability to maintain high outbound call numbers
Strong communicator
Proven customer service experience
Highly organised
Experience managing CRM or job management systems
Reliable and accountable
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
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Company
Overview
50+ Years
Experience
Established as a leader in civil engineering with a long-standing legacy.
Delivering complex, large-scale projects in infrastructure and construction.
From roads and bridges to utilities and water management, shaping urban landscapes.
Completing projects safely, on time, and within budget, backed by extensive expertise.
Specializing in heavy civil works and intricate infrastructure systems.
Innovative approach combining technology and practical engineering solutions.
Culture + Values
We are passionate about what we do and deliver on our promises.
We are proud of our people and their skills, offering opportunities to grow.
We encourage creativity and innovation in every aspect of our work.
We build strong relationships with clients and suppliers based on trust and respect.
We are committed to excellence and continually improving our processes.
Environment + Sustainability
2030 Target
Net Zero Commitment
Aiming to achieve net zero emissions by 2030.
Our sustainability efforts include reducing carbon emissions, improving waste management, and optimizing resource usage.
We aim to incorporate green technologies and practices in all our projects.
We work with clients to minimize the environmental impact of projects from planning to completion.
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