Senior De-Looping Planner

Description

• Liaise directly with customers via phone and email, providing updates, resolving queries and maintaining satisfaction within agreed SLAs
• Lead daily de-looping calls to review current and upcoming work, ensuring progress is on target and updates are shared with customers
• Schedule and manage survey and excavation appointments, updating diaries for surveyors and communicating times to all parties
• Attend weekly performance and progress meetings to review targets and provide feedback
• Coordinate planning meetings with the Planning Manager and contractors to ensure smooth delivery of works
• Track and update customer complaints and enquiries, ensuring accurate records and timely follow-up through internal reporting systems
• Manage and prioritise 2hr/4hr defects, ensuring timely resolution
• Conduct customer close-outs to confirm satisfaction and compliance with client standards

Requirements

• Comprehensive knowledge of Microsoft Office software, especially Microsoft Word, PowerPoint and Excel
• GCSEs Grade 9-4 or equivalent
• Calm under pressure
• Strong IT proficiency
• Adaptable and flexible
• Ability to maintain high outbound call numbers
• Strong communicator
• Proven customer service experience
• Highly organised
• Experience managing CRM or job management systems
• Reliable and accountable

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance