Concierge and Telephony Services Officer

Description

The role sits within a dedicated service team that delivers exceptional customer experiences through integrated reception, concierge and administrative support for a Government Agency client building. You will proactively address client needs while maintaining professional standards and ensuring smooth day‑to‑day operations.

Responsibilities include front‑of‑house and visitor services, remote support for other sites, managing room bookings and set‑ups, coordinating catering, cleaning, AV equipment and video‑conferencing, administering car parks and lockers, reporting defects, handling calls and teleconferences, and managing mail distribution and service reporting.

• Deliver front‑of‑house and visitor services for a Government Agency client.
• Provide remote support to other sites as needed.
• Manage room bookings, setup, and video‑conferencing equipment.
• Coordinate catering, cleaning, and AV services.
• Administer car‑park and locker access.
• Report defects and coordinate maintenance activities.
• Handle calls, teleconferences, and mail distribution.
• Maintain service reporting and documentation.

Requirements

We are looking for a skilled professional with proven customer‑service excellence and strong administrative expertise. Australian citizenship is essential, and experience in hospitality or hotel reception is preferred. Candidates must be able to obtain an Agency PEP Clearance and any additional entity clearances.

• Possess strong customer‑service and administrative skills.
• Hold Australian citizenship; ability to obtain Agency PEP Clearance.
• Preferred experience in hospitality or hotel reception environments.

Benefits

JLL offers an entrepreneurial, inclusive culture where like‑minded people collaborate to achieve great things. You will have opportunities to develop your strengths, enjoy varied experiences, and build a fulfilling career within a global Fortune 500 company.

• Join an inclusive, entrepreneurial culture with career development opportunities.

Training + Development

Interview process

Visa Sponsorship

Security clearance