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Dispatcher
Project Resources Group, Inc.
Coordinate and dispatch technical repair teams, managing schedules, communications, and data.
8d ago
$25 - $30
Intermediate (4-7 years), Experienced (8-12 years), Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
Salt Lake City, UT
Onsite
Company Size
700 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Cable
Telephony
Construction
Utility
Back Office Processing
Technical Support
Network Infrastructure
Application Development
Role
What you would be doing
dispatch software
technician dispatch
data management
operations oversight
customer service
compliance
- Operational Oversight: Continuously monitor and coordinate the activities of the repair and maintenance teams, implementing adjustments to workflows and schedules to meet dynamic service demands.
- Communications Management: Serve as the pivotal communication link between technicians, customers, and upper management, ensuring all parties are informed of updates, delays, and resolutions.
- Advanced System Use: Utilize sophisticated dispatch software and technology to enhance operational efficiency and provide real-time updates on service statuses.
- Customer Relations: Deliver exemplary customer service by swiftly addressing inquiries and effectively resolving any issues, thereby maintaining high customer satisfaction levels.
- Data Management: Maintain rigorous records of service calls, technician deployments, and job outcomes. Ensure data integrity and accessibility for operational analysis and reporting.
- Technician Deployment: Strategically schedule and dispatch technicians to service calls, optimizing resource allocation based on customer requirements and technician availability. Ensure seamless routing to maximize efficiency and response times.
- Regulatory Compliance: Uphold strict adherence to company policies and industry regulations, ensuring all operations are conducted within legal and ethical standards.
What you bring
high school
logistics
organizational
multitasking
dispatch software
technical repair
- High school diploma or equivalent; further education in logistics, operations management, or related field preferred.
- High-level organizational and multitasking skills, capable of managing multiple priorities in a time-sensitive environment.
- Must be available to work the following schedule: Sunday through Wednesday from 10a to 8p. This schedule will change during daylight savings time to 9a to 7p.
- Ability to remain composed and effective under pressure.
- Knowledge of technical repair and maintenance protocols and best practices.
- Exceptional communication and interpersonal skills, with a proficiency in technical language pertinent to operational logistics.
- Advanced proficiency in dispatch and operational management software.
- Demonstrable experience in a dispatch role, ideally within a technical repair or maintenance context.
- Short-term disability coverage after one (1) year.
- Paid time off and holidays.
- Additional perks such as company-paid life insurance and other supplemental insurances are available.
- 401(k) retirement plan, with company match after one (1) year.
- Medical, dental, and vision coverage for employees and dependents.
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Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
$300M
Annual Revenue
Generated from telecommunications and utility infrastructure projects.
700 Employees
Workforce Size
Supporting a diverse range of technical and support roles.
- Began as a specialist in complex telecom and utility infrastructure projects.
- Managing multi-market initiatives with a nationwide presence.
- Tackling large-scale fiber builds, cell-tower backhaul, and construction projects.
- Investigating third-party incidents and recovering repair costs efficiently.
- Integrating back-office processing, technical support, app development, and network infrastructure services.
- Clients include major cable, telecom, broadband, and utility companies seeking streamlined delivery.
- Combines field expertise with quality-control systems to keep projects on time and within budget.
- Nationwide presence enables rapid deployment for disaster recovery and infrastructure expansion.
- Known for handling unusual challenges like forced relocations and microtrenching in dense urban zones.
- Collaborative teamwork
- Customer-focused approach
- Commitment to excellence
- Integrity and transparency
- Innovation-driven mindset
- Continuous improvement
Net zero by 2030
Carbon Emissions Target
The company aims to achieve net zero carbon emissions by 2030 through strategic sustainability initiatives.
- Committed to reducing carbon footprint
- Implementation of energy-efficient systems and solutions
- Use of sustainable materials in projects
- Ongoing efforts to optimize resource usage
- Equal opportunity employer
- Supportive of gender diversity in leadership roles
- Focus on inclusive hiring practices
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