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Estates Manager (Occupier Accounts) - Fixed Term Contract June 2026
Cbre Uk
Managing property estate for clients, building client relationships, and overseeing day-to-day operations of 3rd party consultants.
19d ago
Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Part Time
West Midlands, England, United Kingdom
Hybrid
Company Size
140,000 Employees
Service Specialisms
Invest, Finance & Value
Plan, Lease & Occupy
Design & Build
Manage Properties & Portfolios
Transform Business Outcomes
Project Management
Development Management
Planning
Sector Specialisms
Industrial
Residential
Healthcare
Life Sciences
Financial and Professional Services
Roadside and Automotive
Self Storage
Student Accommodation
Role
What you would be doing
playbook maintenance
client relationship
consultant oversight
hub management
report delivery
cost management
- Maintenance and Development of Estate Management playbooks and ensuring personal and Hub adherence to all processes and procedures
- Has a detailed understanding of the contractual frameworks; contributes to negotiations
- Develop client relationships through achievement of KPIs, provision of good client reporting, regular client meetings, use of market knowledge / best practice sharing, and demonstrating value add
- Day to day oversight of 3rd party consultants dealing with service charge consultancy & residential properties.
- Management of one or more hubs including Line Management of the resource in those hubs
- For smaller accounts or for part of a larger account, assists in the process of developing account and client budget/plans, contributes to the development of client/ service line strategies and plans
- Ensure all required inspections and reports are delivered to client KPI specifications for the allocated Hub/s including maintenance of client property inspections trackers
- Routine liaison/correspondence with client, facilities managers, solicitors, tenants, landlords, CBRE Service Lines and CBRE local offices, together with third party advisers where appropriate
- Provides value add to clients by really understanding client needs and identifying solutions which provide additional revenue for TAP;
- Builds teams taking account of both client requirements and team development opportunities
- Develops plans to drive implementation of client strategy. Can lead a client meeting and is capable of conflict resolution
- Challenge Client costs, utilising GBS and external 3rd party resource where appropriate, particularly around service charge, insurance, VAT and Landlord and Tenant requested repair and maintenance
- Proactively look for ways to drive efficiencies
- Ownership of the Critical Dates Reporting for the Client's portfolio and flagging of risks and opportunities to the Client
- Lead delivery of key Account Projects for EM Lead and Account/Alliance Director. Engage resources from Account Team, wider CBRE team and Client partners to deliver key Account Projects
- Support business development team as appropriate
- Interface with other Account Hub Leads and team members regarding projects, processes, and Best Practice
- Owns and manages specific client relationships, manages people and handles contractual issues, handles all but the most sensitive issues with the client or third parties
- Use of Value Add reports and surveyor analysis to provide an advisory service to client. Implementation of new EM strategies within client governance guidelines
- Owns responsibility for technical and/or service delivery for a small account OR is service line 'No 2' on a large account
- Operate within behavioural and procedural guidelines, including the use of systems e.g. OPUS
- Is accountable to client at an account or service line level; managing the process of delivery of relevant aspects of the service
- Ensure that all data held for properties within the allocated region on the Database is up to date and accurate
- Co-ordinating and leading delivery of landlords' consents for Hub/s
- Line manages team members, proactively manages performance issues to resolution, provides leadership and support from both technical and 'soft skills' perspectives, identifies career development opportunities for self and others, takes responsibility for own career plan and development
- Manages resources for their client/service line and delegates to maximise profitability and develop team members
- Leads cross-account collaboration and teamworking
- Challenges the status quo and encourages others to also do so
- Plans work and team resources to best meet client priorities, deliver operational performance and maximise profitability
- Obtain Client approval to proposed decisions or recommendations and manage the approval process
- Maintenance and development of landlord and tenant relationships
- Reviews account plans regularly and involves team members as appropriate in planning and implementation
- Maintain strong relationships with Account Lead, Alliance Directors, SSC and internal CBRE teams to facilitate operations and up/cross selling of other CBRE offerings
- Can lead project analytics as part of a core programme
- Communicates and develops opportunities to benefit TAP and the wider business
What you bring
property finance
local knowledge
estates management
communication
professional opinion
knowledge sharing
- Identify resourcing needs and actively participate in recruitment‒ High level awareness of property finance in order to escalate issues. Able to undertake P&L and cashflow comparisons
- Deep understanding of TAP division at a local level with a thorough knowledge of how the wider business interacts with the various business lines
- Successful delivery of the full range of contracted Estates Management (EM) services for the allocated Hub/s
- Communicates effectively and with confidence and actively seeks opportunities for personal development and building external/internal profile
- Recognised as having a relevant professional opinion within the TAP division and beyond
- Proactively shares knowledge across the business
- Uses understanding of markets and anomalies to benefit internal network, networking is focussed on individual, team and client needs
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- yes, background checks will be conducted as part of the hiring process.
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Company
Overview
Since 1773
Years in Operation
The company traces its origins back to 1773, marking over two centuries of expertise in commercial real estate.
£52bn Investment
Parent Company Assets
Financially backed by a global parent company with a £52 billion annual investment platform and £140 billion+ managed assets.
250 Years
Historic Milestone
The company recently celebrated 250 years of operations, planting 250 elm trees in London to mark the occasion.
- Part of the world’s largest commercial real estate services firm, it operates across 15 UK offices with deep local and global connections.
- Specialising in sectors from industrial and logistics to life sciences, data centres, healthcare and hospitality, delivers tailored solutions across the property spectrum.
- As an advisor on multimillion-pound transactions, orchestrates complex projects—leasing, valuation, asset and facilities management, and investment sales—for public and private sector clients.
- Historic undertakings include large-scale retail repurposing, student accommodation developments and frontline advisory in the energy & renewables and data centre space.
- RESPECT: We act with consideration for diverse perspectives and share information openly to inspire trust and encourage collaboration.
- INTEGRITY: No individual, deal or client is more important than our commitment to our company and what we stand for.
- SERVICE: We approach challenges with enthusiasm and diligence, building long-term relationships by connecting the right people, capital and opportunities.
- EXCELLENCE: We focus relentlessly on creating winning outcomes for our clients, employees and shareholders.
24% Emissions Reduction
Operational Carbon Drop
Operational carbon emissions (Scopes 1 & 2) were reduced by 24% since 2019.
27% Renewable Energy
Corporate Power Source
Corporate operations source 27% of their electricity from renewable energy.
124M Savings
Energy Efficiency Gains
Achieved $124 million in savings from energy efficiency and decarbonisation efforts in client properties.
A CDP Score
2023 Environmental Performance
Recognized with an 'A' score by CDP for environmental transparency and performance.
- Targets include a 50% reduction in Scope 1 & 2 emissions and a 55% per sq ft reduction in client-managed property emissions by 2030.
- Absolute GHG emissions (Scope 1-3) fell by 22% since 2019, with significant reductions in corporate and client-related emissions.
- 97% of emissions stem from managed/developed properties, while 3% come from corporate operations.
32% increase
EBRG members growth
Increased EBRG membership by 32% globally from 2022 to 2023.
16,000+ global members
Employee Resource Groups
Over 16,000 employees participate in global Employee Business Resource Groups.
25,000 global members
EBRG membership in 2023
25,000 employees globally are members of Employee Business Resource Groups in 2023.
3-year programme
Career Ready initiative
A three-year programme targeting 500 young people through internships, mentoring, and masterclasses.
- Published gender & ethnicity pay gap reports for transparency and accountability.
- 'Balance' development programme supports mid-career women.
- 'Returner' programme supports individuals re-entering workforce with coaching, mentoring and networking.
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